Client Event Operations Manager

Job Description

Allied Universal® is hiring a Client Account Manager. This position is responsible for the day-to-day operations and overseeing events at an assigned account. Account managers also build, improve, and maintain relationships with clients and employees, develop and retain staff, and coordinate needed support services and solve problems to effectively run the account and event operations.

• Supervise the day-to-day event operations and staffing of an assigned client site
• Manage a team of event supervisors and event staff including hiring/selection, scheduling, payroll, training, coaching, development and support, discipline, and terminations
• Carefully coordinate necessary support services to effectively manage client site to meet or exceed financial and operational goals and provide quality customer service
• Achieve all required reporting and contract compliance requirements
• Ensure regular communication of issues or event with our client
• Handle any escalated security issues or emergency situations appropriately
• Communicate staffing needs via Requisition Form; assist recruiters in identifying, interviewing, and hiring quality candidates
• Develop staff in both technical and professional skills through performance management (coaching, counseling, disciplining, training, annual formal performance evaluations, recognition, etc.)
• Achieve communication of policies, company announcements and job openings through a consistently updated READ file at each site
• Utilize ABI and WinTeam for scheduling and billing, and to produce reports (such as Scheduling Activity, invoice Aging by tiers, Training Summary and Training Detail reports) that require interpretation and action for effective business management
• Enforce Allied Universal Event Services policies as outlined in the handbooks, executive memos and on the portal
• Attend client meetings, security meetings, and event walk-through(s)
• Ensure all staff is debriefed properly and prepared for each event
• Prepare and disseminate event post orders to each employee working each event as assigned venue/event
• Maintain constant communication with direct manager regarding client issues or concerns, employee performance issues, guest complaints, injuries, or other important facts related to account/event assigned
• Create venue dot maps deployment sheets, show grids, etc.
• Complete and submit all paperwork (incident reports, workers compensation filings, etc.) according to policy, along with the event file, to direct manager
• Oversee and maintain Core staffing, key position succession, and monitor scheduled personnel/shifts
• Facilitate the timely invoicing of events and follows up with client to ensure payment; investigate and mitigate any impediments to the invoicing and payment process in conjunction with the Finance Manager

Qualifications

• High school diploma or equivalent
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment
• Minimum of three (3) years of event management, event operations, and/or event supervisory experience
• Experience in hiring, developing, motivating, and retaining quality staff
• Ability to develop and grow customer relationships
• Ability to work in a team-oriented management environment with the ability to work independently
• Ability to manage multiple priorities, complex situations, a diverse team of employees and client requirements on an ongoing basis
• Demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines
• Highly proficient and fully functional in all Microsoft Office applications and able to effectively utilize all available office management technology
• Professional, articulate, and able to use good independent judgment and discretion
• Must be able to work nights/evenings/holidays as needed with a flexible schedule

Preferred Qualifications

• Facilities management, military, or law enforcement experience
• Previous payroll, billing, and scheduling experience

Benefits

• Medical, dental, vision, basic life, AD&D, and disability insurance
• Enrollment in our company’s 401(k) plan, subject to eligibility requirements
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law

Company Overview

Join a lively team that services thousands of venues each year, ensuring safety and fun for everyone. Enjoy the perks of flexible part-time work that fits your lifestyle—ideal for students, retirees, or anyone seeking a dynamic job. We offer job opportunities in event staff, security, and operations. Join our welcoming, collaborative, and innovative team, and benefit from a range of perks depending on your role and hours.