Event Operations Manager

About the role

This position manages the non-athletic daily rental operations for ASU 365 Community Union which is located in Mountain America Stadium. This position includes but not limited to planning, organizing, executing and staffing events accounting to contract agreements. Clients range from ASU departments, student groups and private community and/or professional organizations.

Responsibilities

• Cookout event logistics by insuring proper estimating, ordering, arranging, placing, set-up and strike.
  • These items include but not limited to food safety, medical and security coverage, permitting, parking direction and barricades, blue-staking, turnstiles, fencing, signage, light towers, tenting, chairs, tables and other event needs and requirements.
• Lead and develop two full-time Event Coordinators, including recruitment, training, and ongoing performance management, while supporting their part-time teams.
  • Step in as needed to manage workloads, participate in planning meetings and site walkthroughs, and ensure seamless event-day operations.
• Serve as facility representative during events by responding to users and patrons and resolving emergency situations and/or patron problems such as medical emergencies or security incidents; ensure all aspects of events are implemented and controlled according to plans.
  • Determine and coordinate physical maintenance of facility as required for 365CU events.
• Maintain contact with ASU departments, patrons and/or clients.
  • Perform functions related to specific facility and events assigned, such as tracking event attendance, completing and sending event reports.
• Establish and continually manage project expectations with team; assign tasks and identify issues for resolution to ensure optimal team effectiveness.
  • Contribute to the Continuing Operations Plan and Sustainability Plan for facility.
• Submit all receipts in a timely manner for monthly purchasing card reconciliation.
  • Develop a personal code of conduct to help ensure our work environment is welcoming, equitable and supports our department mission and core values along with the ASU Charter.
• Hold staff accountable to their own code and support them with development.
  • Aid in event-related errands as needed, utilizing department vehicles including van, truck, or electric golf cart.
• Coordinate special projects as assigned.
  • Organizing work of self and others and handling multiple tasks simultaneously.
• Proofread documents and verify facts.
  • Respond quickly in an emergency situation.

Requirements

• Understanding of project management principles, methods and techniques.
  • Previous experience with event security and logistics as well as developing complex site plans for events.
• Knowledge of audio and visual coordination and planning.
  • Ability to communicate effectively across various audiences in different mediums.
• Ability to manage multiple projects and thrive in a fast paced environment.
  • Acute attention to detail and verification of facts.
• Ability to drive on university business and possess a valid US driver license upon employment.
  • Frequent bending, reaching, lifting, pushing and pulling up to 25 lbs.

Qualifications

• Bachelor's degree and five (5) years of experience appropriate to the area of assignment/field including two (2) years managerial experience; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.