Event Operations Manager

Responsibilities

• Own the registration process end-to-end, including strategy development, registration page creation, attendee communications, reporting, and escalations.
• Build and configure registration environments using platforms such as Swoogo and Cvent for conferences, event series, and third-party sponsorship activations.
• Develop and maintain registration reporting and analytics dashboards.
• Manage attendee approval workflows, VIP registration processes, waitlists, and attendee inquiries.
• Execute transactional and customer service communications, including confirmations, reminders, updates, and event-related attendee messaging.
• Handle inbound attendee requests and escalations through event support inboxes.
• Cook up onsite registration logistics and provide onsite support as needed.
• Lead communications management and coordination across internal and external event stakeholders.
• Partner cross-functionally with marketing, executives, partners, vendors, and event teams to ensure operational alignment.
• Communicate clearly and professionally with attendees at all levels, including executive and high-touch audiences.
• Manage the speaker training program, including scheduling training sessions and coordinating with employee speakers.
• Oversee booking logistics, calendar coordination, and program communications.
• Identify and recommend improvements to improve the speaker training experience and operational efficiency.
• Coordinate onsite meeting requests between attendees, executives, partners, and internal stakeholders.
• Manage meeting booking logistics and calendar coordination across multi-day events.
• Recommend tools and process improvements to streamline scheduling workflows.
• Own swag and merchandise operations, including planning, inventory management, forecasting, ordering, and fulfillment.
• Cook up shipping logistics for domestic and international events.
• Track merchandise budgets and manage vendor relationships.
• Ensure on-time delivery and quality control for event-branded materials.
• Create and maintain playbooks, templates, SOPs, and process documentation for repeatable event workflows.
• Document best practices to support consistency and scalability across the broader event portfolio.
• Identify automation opportunities and recommend operational improvements.
• Build training materials for cross-functional teams that work with event operations.

Requirements

• 5+ years of experience in B2B event marketing, event operations, or marketing operations.
• Hands-on experience with event registration platforms, specifically Swoogo and/or Cvent.
• Working knowledge of Salesforce and HubSpot for campaign tracking and reporting.
• Experience with procurement, legal, or vendor management tools such as Zip, Ironclad, or similar platforms.
• Proven experience supporting large-scale events, including events with 500+ attendees and multi-thousand attendee conferences.
• Experience managing multiple concurrent programs with competing deadlines.
• Strong vendor coordination, logistics management, and operational execution skills.
• Background in swag, merchandise, inventory, shipping, or fulfillment operations.
• Excellent written and verbal communication skills.
• Strong attention to detail and quality control.
• Ability to work independently, learn quickly, and solve problems in a fast-paced environment.
• Experience creating documentation, playbooks, SOPs, or scalable operational processes.

Qualifications

• Experience in SaaS, technology, or fast-growing startup environments.
• Experience supporting SaaS conferences, field marketing events, brand activations, executive events, or policy events.
• Experience coordinating international event logistics, including shipping, vendor coordination, and multi-time-zone scheduling.
• Experience improving existing event operations programs, tools, workflows, or processes.
• Prior experience at a high-growth company or scaling organization.
• Scope: Support 10+ tier 1 events annually. Events range from approximately 200 attendees to several thousand attendees. Event types include brand events, activations, policy events, executive events, conferences, and cross-event programs. Primary focus is operational execution, process documentation, and scalable event operations support.

Benefits

• Comprehensive healthcare coverage (medical, dental, and vision plans).
• Supplemental coverage (accident insurance, critical illness insurance and hospital indemnity).
• 401(k)-retirement savings.
• Life & disability insurance.
• An employee assistance program.
• Legal support.
• Auto, home insurance.
• Pet insurance.
• Employee discounts with preferred vendors.

Pay

$100-$125/hour W2

Schedule

Onsite, Hybrid, or Remote