Manager, Hospitality & Ticketing Strategy

Description Are you mission-driven and passionate about helping others succeed? Do you strive to lead, follow, and act with integrity? Are you the one who honors your commitments? Is building trusting relationships an integral part of why you do what you do? Do you push limits and challenge the status quo? If you answered YES, keep reading to discover how you can significantly contribute to Team USA's success! Here's a Summary Of Responsibilities The Manager, Hospitality & Ticketing Strategy will lead the strategy, approach and execution of cross-organizational hospitality and ticketing plans for Team USA across the Olympic, Paralympic, Pan American and Parapan American Games. This role will also lead the development of Team USA's Hospitality & Ticketing strategies and execution plans for bespoke fan, athlete and stakeholder experiences created by the Branded Experiences team, inclusive but not limited to Team USA House, white-glove VIP experiences, fan festivals, Hall of Fame and Trials. This role reports to the Senior Director, Commercial Experiences. Here’s How You’ll Have An Impact Hospitality & Bespoke VIP Experiences Lead the development of a comprehensive strategy, approach and process for cross-organizational hospitality and ticket management for the Olympic and Paralympic Games inclusive of in-venue and out of venue events, cross-organizational hosting needs, senior leadership programs and NGB hospitality.Lead the ideation and development of new hospitality programming and bespoke VIP experiences across the USOPC Brand Experiences portfolio to drive new revenue streams and stakeholder engagement outside of the Games time window.Lead agency relationships and scope negotiation to facilitate the end-to-end planning process of hospitality programs, from briefing, ideation, sell-in and execution.Create the Gold Standard of VIP hospitality & experiences through innovation, white-glove execution, excellent customer service, and proactive monitoring of the external Sports & Entertainment landscape.Manage the Hospitality & Ticketing P&L, investment decisions and production schedules to deliver programs in a cost-effective and efficient manner.Develop financial models and sales strategies to hit experiential revenue targets and KPIs. Ticketing Strategy & Management Lead the planning and execution of event ticketing strategies for all USOPC divisions and NGBs in the lead-up, during, and post multi-sport events such as the Olympic, Paralympic, Pan American, and Parapan American Games.Create a comprehensive cross-organizational ticketing strategy by serving as a consultative partner to USOPC divisions (i.e. Games Operations, Government Relations, Development, and Sport Performance) and NGBs, to educate on event ticket ordering processes and usage, communicate rules, provide training, and maintain accurate tracking for ticket requests and purchases.Proactively identify ways to enhance the USOPC Ticketing strategy through technology innovations (e.g., AI, ticketing platforms, vendor capabilities), response to external dynamics (i.e., competitive landscape audits, evolving fan sentiment, etc.), and process enhancements across the USOPC and stakeholder landscape.Collaborate across USOPC divisions to leverage Hospitality & Ticketing data and experiences to drive enhanced measurement & insights capabilities which fuel long-term growth for the USOPC and its NGBs.Serve as primary point of contact to manage relationships with the Local Organizing Committee, International Olympic Committee/International Paralympic Committee, On Location hospitality partner, and LA28 as it relates to event tickets.Lead all technology integration and customer servicing initiatives to facilitate seamless and frictionless ticketing processes across distribution, usage, sales and fulfillment.Lead relationship with Games ticket management system/vendor and ensure ongoing communication and collaboration to help manage ticket inventory usage and availability in an effective and efficient manner, including the management and distribution of nominative digital tickets.Create functional area presentations and Games-time documents, including user guides for all stakeholders on how to utilize the Local Organizing Committee’s (LOC) platform for ticket management and distribution. Lead informational webinars as needed. Update and distribute Games planning documents in an accurate and timely manner.Lead the on-the-ground Games-time fulfillment team by establishing execution and on-site management plans for event ticket distribution. Identify on-the-ground ticket staffing needs and establish a full-service team to proactively troubleshoot and handle real time issues for Team USA stakeholders.Lead direct report(s) including oversight of day to day workstreams, and development of performance and career growth plans Here are the skills and experience you'll need to be effective: Bachelor’s degreeMaster’s degree preferred6-8 years in sports event management, Hospitality, VIP Experiences & TicketingPrior people & team leadership experience of direct reportsExperience leading large agency teams for program executionExperience developing and executing corporate hospitality programmingExperience leading complex budgets and P&L'sStrong organizational and time management skills with ability to lead and prioritize against multiple on-going workstreamsStrong interpersonal skills & ability to navigate stakeholder-rich environmentsPrecise attention to detailStrong logistical & critical thinking skillsStrong written and verbal communication skillsSolution-orientedExperience working in the Olympic/Paralympic or professional sports environment or for a National Governing Body (NGB) preferredPassion for sport and the ideals of the Olympic and Paralympic Movement Here Are The Tools, Equipment, & Conditions Standard office equipmentFrequent domestic and international travelAbility to successfully work in a multi-cultural office environmentNon-traditional work hours, including nights, weekends, and holidaysRegular attendance at work is an essential job function Here's Where You'll Work Remote Here's Some More Information You Need To Know Hiring pay range $77,000 - $87,000 per year.This Full-Time, Exempt position is intended to work 40 hours per week.Bonus: This position will be eligible for the Annual Incentive Award Program, which has a 15% target. The USOPC may change or eliminate this program at any time at its sole discretion.Benefits: This position will be eligible for USOPC benefits. You can view a summaryhere. This job posting will close 12:00pm MT on 9/28/2026