Manager, Customer Strategy

About the role

The Manager, Customer Strategy utilizes customer data to provide detailed insights related to customers' needs and key challenges. This role involves managing an industry desk and designing segment strategies using a standard review process. The manager will collaborate across functions to drive process improvements by determining how their work is utilized and facilitates outcomes aimed at achieving targeted and profitable growth for both new and existing customers.

Responsibilities

• Conduct in-depth research during review process via primary and secondary research (e.g., desk research, customer visits, seller ridealongs, expert interviews) to understand key segment roles, departments, challenges, products, services, purchase process, and Grainger's "right to win".
• Help drive cross-functional execution (e.g., Merchandising, Sales Coverage, Marketing, Sales Enablement, Supply Chain) on opportunities to grow share in segment via improved offer (e.g., product, price, service) or tailored go-to-market touches (e.g., coverage, sales & marketing tactics).
• Translate growth strategies on prioritized industries or special topics into relevant content and expertise that supports go-to-market touches.
• Generate overall industry performance insights, multi-year industry roadmaps, and prioritization of key segments or special topics.
• Gather seller and customer feedback from select activities (e.g., roundtables, tradeshows, third-party partnerships) on latest market developments for priority industry segments or special topics.

Requirements

Bachelor's Degree in Engineering, Economics, Business, or related field. 5+ years of experience in a Fortune 500 company, including 2 years in a customer strategy or development function.

Skills

• Experience translating strategies to tactics that increase revenue.
• Experience driving results in a matrixed organization.
• Experience structuring work that enables development and testing of scalable concepts.
• Experience executing growth/ go-to-market/ sales and marketing strategies within an industrial, retail, or distribution business.

Benefits

• Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing.
• 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.
• 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
• Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools.
• Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.
• For additional information and details regarding Grainger’s benefits, please click on the link below: Grainger Benefits

Pay

The anticipated base pay compensation range for this position is $112,900.00 – $188,100.00. This role is eligible for an incentive target of up to 15 % or $ , based on the achievement of individual and company performance objectives in accordance with the current terms of the incentive program which are subject to change. The pay range provided above is not a guarantee of compensation. The range reflects the potential base pay for this role at the