Manager HIS Solutions

About the role

The Manager HIS Solutions Expanse Financial Testing and Implementation is responsible for managing the planning, execution, and validation of financial testing workflows during Expanse EHR implementations. This role ensures the accuracy of revenue cycle processes, mitigates financial risk, and maintains compliance with operational and regulatory standards. The position requires exceptional leadership, organizational skills, and the ability to manage multiple priorities in a fast-paced environment to achieve successful project outcomes that support organizational objectives and enhance patient care delivery. The Manager will use their staff to execute financial testing and implementation tasks for Expanse program.

Responsibilities

• Lead with Purpose Manage the resources responsible for financial testing of EHR implementations, ensuring every workflow—from charge capture to downstream integration—functions flawlessly, including the development and execution of comprehensive testing strategies for financial workflows, including charge linkage, charge capture, downstream revenue cycle integration, and reporting.
• Testing Coordination Manage end-to-end testing cycles, including make-or-break, financial end-to-end, and third-party vendor charge testing to ensure readiness for go-live.
• Drive Quality & Compliance Develop detailed test plans and documentation for go-live readiness; validate system configurations against standard parameters and compliance requirements
• Collaborate Across Teams Partner with revenue cycle, finance, IT, and clinical teams to define test scenarios, data requirements, and success criteria.
• Solve Problems Fast Identify, document, and resolve defects promptly in collaboration with technical and clinical teams
• Empower Others Provide guidance and training to analysts, testers, and stakeholders on revenue-impacting workflows within the EHR.
• Project Oversight Develop and manage project plans, timelines, and deliverables; monitor progress and escalate risks or delays to leadership.
• Stakeholder Engagement Serve as the primary liaison between operational leadership and internal teams, ensuring clear communication and alignment on project goals.
• Own the Outcome Monitor progress, report key metrics, and escalate risks to ensure projects finish on time and exceed expectations by tracking testing progress and project metrics to ensure adherence to quality standards and client expectations.
• Process Improvement Lead and participate in the design and optimization of IT processes and workflows; ensure application stewardship practices such as documentation, version control, change management, and testing.
• Customer Service & Support Maintain effective communication with providers, business and clinical departments, and IT leadership; ensure timely resolution of Help Desk incidents and change orders. Facilitate highly responsive and effective customer service and maintain excellent working relationships with other IT and operational leadership.
• Leadership & Team Development Foster a culture of teamwork, accountability, and continuous improvement; clearly define roles, responsibilities, and priorities for application teams. Act as the primary point of contact for leadership in operations and clinical departments regarding patient financial systems implementation and support activities, including business days and after hours.
• Governance & Compliance Adhere to established policies, procedures, and standards related to governance, change management, project management, incident management, and system security.
• Professional Development Maintain current knowledge through seminars, workshops, and professional affiliations to stay abreast of industry trends and maintain certifications.

Qualifications

Education: Bachelor’s Degree in Healthcare Administration, Finance, Information Systems, or a related field - Required PMP certification is a plus. Equivalent relevant experience may be considered in lieu of formal education.

Experience: Minimum 5 years in healthcare revenue cycle operations. At least 2 years in EHR implementation or testing