Manager, Groups & Events Services

Job Summary

The Groups & Event Services Manager is responsible for the successful planning, coordination, servicing and execution of all contracted group business, meetings, incentive programs, executive retreats, luxury weddings and special events at One&Only Moonlight Basin.

Key Duties & Responsibilities

• Serve as the primary point of contact for meeting planners, incentive houses, wedding planners and group organizers throughout the planning process.
• Build trusted client relationships through proactive communication, responsiveness and thoughtful planning.
• Coordinate all logistical aspects of meetings, incentive programs, executive retreats, luxury weddings, social events and resort buyouts.
• Develop comprehensive planning timelines and ensure all contractual deadlines are achieved.
• Prepare and maintain detailed Group Resumes, Banquet Event Orders (BEOs), Event Specifications and all operational documentation.
• Maintain accurate group information within Delphi and Opera Cloud throughout the planning process.
• Coordinate rooming lists, VIP arrivals, welcome amenities, transportation, billing instructions and special requests.
• Coordinate audiovisual requirements, entertainment, décor, vendor access, room sets and overall event logistics.
• Coordinate resort experiences including spa appointments, outdoor adventures, skiing, golf, KidsOnly programming, dining reservations and recreational activities.
• Guide clients through menu selections, room setups, event flow, guarantees and operational requirements.
• Ensure all event documentation accurately reflects client expectations and is distributed to operational departments within established timelines.
• Monitor room block pickup and communicate changes or concerns regarding rooming lists, cut-off dates and attrition with Sales, Revenue Management and Reservations.
• Partner proactively with resort operational departments throughout the planning process to ensure every aspect of the guest experience is thoughtfully coordinated and executed to One&Only luxury standards.

Operational Leadership & Communication

• Lead Group Resume and BEO Meetings, Pre-Convention Meetings and Group Arrival Meetings.
• Participate in Daily Operations Meetings and other planning meetings as required.
• Serve as the central communication link between clients and resort operations.
• Ensure all operational departments clearly understand group expectations, event timelines, VIP requirements and service standards.
• Proactively identify potential operational challenges and implement solutions prior to guest arrival.

On-Site Event Execution

• Welcome group clients upon arrival and serve as the primary on-site contact throughout the program.
• Congduct regular client touchpoints during each program to ensure complete satisfaction.
• Attend key meetings, functions and events throughout each program.
• Coordinate VIP arrivals and oversee all group movements throughout the resort.
• Partner with department leaders to ensure flawless execution of all events and resort experiences.
• Resolve guest concerns promptly while maintaining One&Only luxury service standards.
• Anticipate guest needs and create memorable moments through thoughtful, personalized service.

Financial & Administrative Responsibilities

• Coordinate deposits, billing instructions and payment schedules with clients and Finance.
• Review master accounts throughout each program to ensure billing accuracy.
• Finalize all post-event billing and reconcile outstanding balances.
• Maintain accurate forecasting information within Delphi.
• Prepare reports relating to upcoming groups, event activity and banquet revenue.

Collaboration

• Partner closely with the Sales team to ensure a seamless transition from contracting to planning.
• Provide operational feedback to Sales that supports future business opportunities.
• Foster strong working relationships across all resort departments to ensure exceptional communication and flawless execution.
• Support the Director of Sales & Marketing with additional projects and departmental initiatives as required.

Skills, Experience, & Educational Requirements

• Minimum of 3 to 5 years of experience in Conference Services, Event Management or Luxury Resort Operations.
• Bachelor's degree or equivalent qualification in Hospitality Management, Business Administration or a related field preferred.
• Previous experience in a Forbes Five-Star or luxury hospitality environment preferred.
• Proven experience servicing corporate meetings, incentive travel, executive retreats, luxury weddings and social events.
• Strong knowledge of Delphi, Opera Cloud and Microsoft Office Suite.
• Excellent written, verbal and interpersonal communication skills.
• Strong organizational, planning and project management skills.
• Exceptional attention to detail with the ability to manage multiple priorities simultaneously.
• Financial acumen including budgeting, forecasting and billing reconciliation.
• Ability to remain calm and solutions-oriented in a fast-paced luxury environment.
• Ability to work flexible hours, including evenings, weekends and holidays as business demands.

Benefits

• Medical insurance - 80% of premium paid by employer
• Health Savings Account with $50 employer contribution per pay period
• Dental, vision & life insurance - 100% of premium paid by employer
• 401(k) program - 4% employer match
• 5 weeks of PTO (Paid Time Off)
• 8 paid holidays
• Uniform provided & complimentary laundering
• Complimentary transportation to/from resort
• Complimentary meal per shift
• Subsidized housing based on availability
• Discounts at F&B outlets on property
• 14 nights per year at $100/night* at Kerzner Properties worldwide
• Winter season includes complimentary ski pass to Big Sky Resort based on availability OR $225 reimbursement towards gym membership

Physical Requirements

• Standing, walking, stooping, kneeling, and bending in an operational environment for extended periods
• Frequent bending, twisting, stooping, reaching, and pulling
• Lifting and carrying of loads weighing up to 50 pounds
• Working in outdoor environments, including high altitudes, that may present extreme weather conditions such as snow, ice, rain, heat, wind, etc.