Manager, Event Service

About the Role

The Event Service Manager is responsible for directing event efforts that align with the overall Cafe operating strategy. This individual will also support the Cafe’s Senior Leadership Team in upholding all brand standards, core values, while meeting or exceeding Hard Rock’s business objectives.

Responsibilities

• Administration / General
  • Update and maintain details on Banquet Event Orders
  • Follow through on all deposits as outlined in the contract
  • Coordinate parking requests and bus drop off
  • Obtain pricing and secure items for groups from outside vendors
  • After receiving invoices, input purchase order information for payment to vendors
  • Close out files for Accounting
• Event Management
  • Work with all operating areas to develop staffing schedules
  • Coordinate load in, production and event time lines with client, operations and external vendors
  • Develop custom creative events as needed
  • Coordinate with Kitchen Operations changes in menu selections and/or quantities
  • Work with Sales Managers and assist with site visits and tastings
  • Serve as point during events for internal and client communication
  • Communicate with all operating areas the expectations for the event
  • Coordinate all talent rider information (technical and food & beverage)
• Training Standards
  • Adhering to Company training standards
  • Proficient in Microsoft Office and Amadeus/Delphi
  • Ensures all company and established (event) O.P.'s

Qualifications

• College coursework preferred, High School Diploma or Equivalent
• Minimum 5 Years Event Management Experience
• Proficiency Communicating (speaking, reading, writing) in English
• Proficient in Word, Excel, PowerPoint and Delphi
• Communication
• Organization
• Detail Oriented
• Self-Motivated
• Positive Attitude

Physical Requirements

• Ability to move throughout the restaurant, LIVE and retail store and LIVE venue (standing, walking, kneeling, bending) for extended periods of time
• Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders
• Ability to work extended hours on day of show
• Move objects up to 50 pounds

This job description reflects the position's essential functions; it does not encompass all of the tasks that may be assigned.