Manager, Governance Risk Reporting

About the role

The Manager, Governance, Risk & Reporting within Managed Services is responsible for the end-to-end lifecycle of audit programs, leading GRC reviews, managing OEM and vendor MSP audits, and overseeing the reporting and analytics function.

Responsibilities

• Own and govern the end-to-end lifecycle of all Managed Services audit programs, including planning, execution, evidence management, remediation tracking, and program close-out.
• Lead monthly, quarterly, and annual GRC reviews, maintaining audit calendars, accountability frameworks, and risk escalation protocols across the program portfolio.
• Manage OEM and vendor MSP audit programs for Microsoft, Cisco, Google, VMware, AWS, Lenovo, and other partners, serving as the primary accountability owner for all milestones and deliverables.
• Lead the Managed Services reporting and analytics function — designing and maintaining executive dashboards, KPI tracking, and data pipelines that deliver visibility into audit health, compliance status, and broader operational performance.
• Extract insight from audit, compliance, and operational data and translate it into strategic narratives for executive and senior leadership, enabling informed decisions on revenue, risk, investment, and growth.
• Publish quarterly audit schedules, program costs, membership requirements, and risk frameworks to corporate stakeholders.
• Partner with Business Intelligence, Finance, and Operations teams to integrate audit data into broader organizational reporting and planning processes.
• Implement AI-enabled automation and workflow improvements to streamline audit tracking, evidence collection, and compliance reporting.
• Maintain intranet content with current audit health and status reports, ensuring stakeholders have reliable, timely access to program information.
• Lead cross-functional teams and influence stakeholders across Services, Business Development, Sales, Technical Pre-Sales, and Solution Development to deliver audit outcomes.
• Participate in corporate ISO, SOC, BPML, BCP, and DR audit planning and evidence-gathering initiatives.

Requirements

Post-Secondary Degree or Diploma in Business, Information Technology, or a related discipline. 10+ years of IT or professional services experience, with demonstrated senior leadership in audit management, governance, or program delivery. PMP®, PgMP®, or equivalent program/project management certification required. Membership in the Institute of Internal Auditors (IIA) or ISACA preferred. Deep experience in audit governance, GRC frameworks, multi-vendor MSP audits, and evidence management. Proficiency with enterprise BI tools (Power BI or equivalent) for building executive-facing dashboards and KPI frameworks. Experience with ServiceNow PPM, Jira, or equivalent platforms for program and resource management. Exceptional written and verbal communication skills, with a proven ability to align multiple senior stakeholders toward a common goal. Process improvement, data analytics, and project management skills and experience. People leadership and/or management experience considered an asset.

Qualifications

Reasonable estimates of the current base pay range for this position in Texas and Illinois is $116,800 to $146,000 annually + 14% as target incentives. Reasonable estimates of the current base pay range for this position in Florida and Colorado is $110,960 to $138,700 annually + 14% as target incentives. Actual salary will be based on a variety of factors, including location, experience, skill set, education, and related certification. Softchoice offers a comprehensive and competitive benefit plan to all full-time employees, which includes: Health and Wellbeing: Medical, Dental, and Vision Care, Flexible Spending Account, Employee Assistance Program Financial Benefits: 401k Plan with Company Matching, Life and Disability Insurance Paid Time Off: PTO and Sick Leave (starting at 20 days per year), Holidays, Parental Leave, Volunteer Days, Bereavement Leave Additional Perks: Employee Discount Program.

Benefits

Softchoice offers a comprehensive and competitive benefit plan to all full-time employees, which includes: Health and Wellbeing: Medical, Dental, and Vision Care, Flexible Spending Account, Employee Assistance Program Financial Benefits: 401k Plan with Company Matching, Life and Disability Insurance Paid Time Off: PTO and Sick Leave (starting at 20 days per year), Holidays, Parental Leave, Volunteer Days, Bereavement Leave Additional Perks: Employee Discount Program

Skills

Post-Secondary Degree or Diploma in Business, Information Technology, or a related discipline. 10+ years of IT or professional services experience, with demonstrated senior leadership in audit management, governance, or program delivery. PMP®, PgMP®, or equivalent program/project management certification required. Membership in the Institute of Internal Auditors (IIA) or ISACA preferred. Deep experience in audit governance, GRC frameworks, multi-vendor MSP audits, and evidence management. Proficiency with enterprise BI tools (Power BI or equivalent) for building executive-facing dashboards and KPI frameworks. Experience with ServiceNow PPM, Jira, or equivalent platforms for program and resource management. Exceptional written and verbal communication skills, with a proven ability to align multiple senior stakeholders toward a common goal. Process improvement, data analytics, and project management skills and experience. People leadership and/or management experience considered an asset.

Benefits

Comprehensive and competitive benefits package including:

• Health and wellbeing benefits such as medical, dental, and vision care, flexible spending account, and employee assistance program.
• Financial benefits such as a 401(k) plan with company matching, life and disability insurance, paid time off, holidays, parental leave, volunteer days, and bereavement leave.
• Additional perks such as an employee discount program.

Pay

Reasonable estimates of the current base pay range for this position in Texas and Illinois is $116,800 to $146,000 annually + 14% as target incentives. Reasonable estimates of the current base pay range for this position in Florida and Colorado is $110,960 to $138,700 annually + 14% as target incentives. Actual salary will be based on a variety of factors, including location, experience, skill set, education, and related certification.

Schedule

Not specified.