Manager, Global Benefits and HR Operations

Core Responsibilities

• Manage RTSL's global benefits strategy by assessing competitiveness and equity across all locations and using benchmarking, utilization trends, and an understanding of RTSL's organizational culture and budget to guide recommendations.
• Own the full project lifecycle of benefit plan design and management, including planning, vendor selection, negotiation, contracting, communication strategy, implementation, and annual renewals.
• Oversee benefits administration with staff and partners, ensuring all enrollment processes, billing, data flows, and compliance activities function reliably across regions.
• Maintain updated benefit summaries and plans for all RTSL employee locations, including employer-of-record contracts, global handbooks, and benefit plan documents.
• Steward strong partnerships with brokers, carriers, and internal stakeholders to ensure delivery of plans and to drive continuous improvement in service, efficiency, and employee support.
• Manage employer-sponsored retirement plan contributions and plan reconciliation. Coordinate and serve as a member of the 403(b) plan committee.
• Review and determine all leave types, eligibility criteria, entitlements, and limitations for each unique employee leave circumstance. Advise managers and employees on leave matters, modeling empathy and technical expertise.
• Liaise with leave-processing vendors for approval and payment of STD/LTD insurance and state-mandated PFL/disability programs, and utilize the HRIS to configure and track leave requests in accordance with local statutory laws globally.

HRIS Administration

• Serve as strategic owner and administrator of the HRIS, overseeing system configuration, data architecture, and permission structures to ensure accuracy and seamless employee and administrator experience.
• Design, implement, and maintain SOPs and workflows to ensure data integrity across all HR processes while anticipating downstream impacts on Payroll, IT, Finance, and other stakeholders.
• Liaise with the Payroll Officer to ensure end-to-end alignment of data transfers, proactively identifying and mitigating risks that could affect pay, benefits, or compliance.
• Manage non-exempt employee time-tracking. Provide time sheet utilization and FLSA training to employees and their managers.
• Review and ensure manager approvals prior to bi-weekly payroll. Conduct periodic audits to ensure employees' pay and benefits are processed accurately, and partner with Finance counterparts to resolve discrepancies.
• Lead quality checks to evaluate system performance, ensure adherence to internal controls, and drive continuous improvement in accuracy, automation, and efficiency.
• Develop and deliver dashboards and data insights that equip management with timely, decision-ready HR information.

Compliance

• Own benefits regulatory compliance, including management of audit requests, required disclosures, and reporting obligations across all US jurisdictions for health, workers' compensation, and retirement plans.
• Maintain knowledge of US laws governing benefits administration practices to ensure organizational compliance with federal, state, and local regulations, such as ERISA, HIPAA, COBRA, FMLA, ACA, and international data protection laws.
• Cook with appropriate vendors to file required reports in the US and support local finance and operations counterparts to meet country office requirements.

Qualifications

• Experience: 8+ years' progressive HR experience in benefits, payroll and HRIS administration Experience administering benefits across different geographiesExperience working for a global NGO preferred
• Education Bachelor's degree in human resources, business administration or related field
• Skills & Abilities Ability to create and maintain excellent business and interpersonal relationships with staff at all levels and different geographies Proven ability to maintain a high degree of confidentiality and professionalism around sensitive information Ability to manage multiple priorities and projects efficiently and effectively Proven ability to manage change and large-scale organizational communications and benefit initiatives Demonstrated success in following established processes and processing information with a high degree of accuracy, efficiency, and sense of urgency Knowledge of federal, state, and local employment laws and regulations Strong attention to detail and highly organized Proficiency with HR and payroll systems Advanced knowledge of MS Office Preferred Qualifications HR Certifications – SHRM-CP and/or PHR Compensation And Benefits