Manager, Front Office

About the role

Welcome to Hotel Flor Tampa Downtown, a member of the Pyramid Family. As a Front Office Manager, you will oversee all front desk and guest service operations to ensure an exceptional guest experience.

Responsibilities

• Manage daily operations of the Front Desk, Guest Services, and Night Audit teams.
• Ensure all guests receive professional, friendly, and efficient service throughout their stay.
• Supervise, train, coach, and develop front office associates and supervisors.
• Create staff schedules and manage departmental labor needs.
• Handle guest concerns, complaints, and service recovery in a timely and professional manner.
• Maintain room inventory, arrivals, departures, and occupancy to maximize revenue opportunities.
• Ensure compliance with hotel policies, brand standards, and safety procedures.
• Conduct daily shift briefings and communicate operational updates with hotel leadership.
• Oversee cash handling, billing accuracy, audits, and financial reporting processes.
• Cook up with Housekeeping, Maintenance, Sales, and other departments to ensure seamless hotel operations.
• Aid with hiring, onboarding, performance evaluations, and disciplinary actions as needed.
• Maintain cleanliness, organization, and presentation standards within the lobby and front office areas.
• Support special projects and additional operational duties as assigned by hotel leadership.

Qualifications

• Minimum of 2–3 years of hotel front office supervisory or management experience preferred.
• Strong leadership, problem-solving, and organizational skills.
• Excellent verbal and written communication abilities.
• Experience with hotel property management systems (PMS) preferred.
• Proficiency in Microsoft Office programs.
• Ability to multitask and remain calm in a fast-paced hospitality environment.
• Flexible schedule availability including nights, weekends, and holidays.
• Strong guest service mindset with attention to detail and professionalism.

Preferred Skills

• Knowledge of hotel revenue management and room inventory controls.
• Experience training and developing teams.
• Ability to lead by example and maintain high service standards.
• Strong conflict resolution and employee relations skills.

Physical Requirements

• Ability to stand and walk for extended periods of time.
• Ability to occasionally lift up to 25 pounds.
• Ability to work in a fast-paced hotel environment.