Manager: Front Office

Job Summary

Create Your Experience of a Lifetime! Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Job Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program
• Full Time Roles Are Eligible For The Above, Plus Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans

Job Responsibilities

• Distribute and delegate workload to guarantee maximum production and guest satisfaction with minimum outlay of expenses in terms of labor.
• Investigate complaints, evaluate corrective actions and implement plans to resolve and de-escalate conflicts.
• Communicate effectively to provide clear direction to your team and co departments.
• Manage finances of Front office operations including budget, forecasts and inventory.
• Work with Crested Butte Property Management /VR Leadership to maximize revenue & minimize expenses while providing the highest level of guest service.
• Provide staffing, training, counseling and performance review for the Front Office department.
• Ensure employees understand expectations and parameters. Celebrate exceptional service and encouragement when improvement is needed.
• Comply with all Resort policies, procedures and standards of operation.
• Solicit employee feedback and review employee satisfaction results to identify and address employee problems or concerns.
• Help drive a positive work environment and culture.
• As part of the Crested Butte Hospitality Leadership team you will work closely with your fellow department leaders with the goal of financial responsibility while creating the highest of customer satisfaction, and a safe inclusive work place for all employees.
• Emphasize guest satisfaction- during all departmental meetings and focus on continuous improvement.
• Capital budget, perform any additional tasks or projects as required.
• Able to schedule staff effectively and efficiently with CPOR
• Other duties as assigned

Job Requirements

• Previous experience in managing a hotel/resort Front Office department
• Minimum of 2 years of experience in Supervisory/ Management/Assistant
• Microsoft Office Suite (Word, Excel, Outlook)
• Advanced ability in English
• Good communication, organization and time management skills
• Lift weight from 25-50 lbs
• Able to stand for extended periods of time
• Must be available to work a flexible schedule for a 24/7 desk

Qualifications

The expected pay range is $58,500 - $61,800 + Annual Bonus. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors. In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution. We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.

Equal Opportunity Employer

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.