Front Office Manager

About the role

As Front Office Manager, you will mentor our dynamic front office TEAM ensuring outstanding customer service and delivering an exceptional experience to every guest at our hotel.

Responsibilities

• Train, coach, and manage the front desk, reservations, and audit teams.
• Work closely with the team to set the tone for the guest experience and demonstrate exceptional guest service.
• Collaborate effectively with the team and others to achieve outstanding guest and team member satisfaction.
• Perform quality work within deadlines.

Requirements

• Previous 2+ years of Front Office Manager experience in a branded hotel environment.
• A college degree or coursework in hospitality related field preferred.
• Strong knowledge of software applications, especially Microsoft Office (Word, Excel, PowerPoint) and hotel-specific platforms (OnQ, Opera, Fosse, Lightspeed, HotSOS, GXP, BOB, Kipsu, Slack).
• Fluency in English; additional languages preferred. Spanish language skills are beneficial.
• Excellent verbal and written communication skills.
• High energy with effective and influential people skills. Positive attitude and the desire to motivate others.
• Superior interpersonal and customer service skills.
• Reliable with the ability to multi-task and work under pressure.

Qualifications

Full-time positions are benefits eligible including time off, travel discounts, medical and other insurance options are also available. Travel Discounts - With multiple brands and thousands of locations around the world, TEAM are eligible for special travel discounts and sometimes even F&B discounts!

Benefits

• Bonus Eligible
• 401k
• Health/Dental/Vision/Life/Voluntary Insurance
• Team and Travel Discounts
• Career advancement opportunity

Pay

$70k

Schedule

Full-time positions are available, requiring full availability and ability to work varied hours including nights, weekends, and holidays.