Front Office Manager

Position Summary

The Front Office Manager oversees all Front Office operations, including Front Desk, Guest Services, Reservations, and PBX, to ensure exceptional guest service, efficient operations, and compliance with hotel policies. The position leads and develops the front office team while maximizing revenue, maintaining brand standards, and preparing departmental reports, budgets, and forecasts.

Key Responsibilities

• Supervise, train, schedule, coach, and evaluate Front Office staff.

• Ensure excellent guest service and resolve guest concerns promptly.

• Oversee daily Front Office operations, room status, reservations, and communications.

• Maintain front office supplies, records, and required documentation.

• Collaborate with other departments to ensure smooth hotel operations.

• Perform other duties as assigned.

Physical Requirements

• Ability to stand for extended periods (up to 75% of the shift).

• Ability to lift and carry up to 40 lbs.

Qualifications

• Education: Associate degree or equivalent preferred.

• Must be able to read, write, and communicate effectively in English.

• Experience: Minimum three years of hotel Front Office supervisory experience with cash handling, administrative, and accounting responsibilities. Hilton brand experience preferred.