Front Office Manager

Job Summary

Responsible for all front office functions and staff. Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk and Retail/Gift Shop, as applicable. As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.

CORE WORK ACTIVITIES

• Leading Guest Services Team

• Maintaining Guest Services and Front Desk Goals

• Managing Projects and Policies

• Providing Exceptional Customer Service

• Managing and Conducting Human Resource Activities