Manager Franchise Management, Graphic Communications

Job Duties And Responsibilities

• Own the end-to-end strategy for assigned Franchise Print Networks.
• Act as the single point of accountability for franchise print performance across both Direct and Dealer channels.
• Establish and govern channel routing decisions (Direct vs. Dealer) using objective criteria, including: Geographic cost-to-serve and coverage, Account size, complexity, and solution requirements, Dealer capability, scale, and execution maturity, Margin, contribution, and long-term P&L impact.
• Serve as a trusted strategic advisor to franchise corporate leadership, clearly articulating Ricoh’s channel decisions and value proposition.
• Apply P&L-level thinking to all franchise print decisions, balancing growth, margin, SG&A efficiency, and long-term annuity value.
• Own and manage franchise-specific pricing books, programs, and discount structures across Direct and Dealer sales motions.
• Partner with Finance, Pricing, and Sales Leadership to: Ensure pricing discipline and margin integrity, Align franchise programs with Ricoh financial objectives, Identify opportunities for margin expansion and cost-to-serve optimization, Provide data-driven recommendations on where Ricoh should invest, scale, or selectively limit exposure within franchise print segments.
• Define and enforce clear operating models between Direct Sales teams and Dealer partners supporting franchise print customers. Establish expectations for: Deal registration and protection, Pricing governance and approvals, Reporting requirements and cadence, Conflict resolution and escalation paths.
• Enable Dealers with clear guidance on when Ricoh expects them to lead, support, or defer to the Direct channel.
• Design, implement, and own a consolidated franchise print reporting model combining: Direct sales performance, Dealer sales performance, Pipeline, backlog, and installed base, Hardware, software, services, and aftermarket.
• Lead regular franchise print business reviews with senior leadership, highlighting: Growth performance vs. plan, Channel mix effectiveness, Margin and profitability trends, Strategic risks and expansion opportunities, Use analytics to proactively course-correct strategy and channel deployment.
• Represent Ricoh at franchise print conventions, leadership summits, and strategic planning sessions as required.

Qualifications

• Bachelor’s degree required; MBA or equivalent business experience strongly preferred.
• 10+ years of progressive experience in: Commercial Print / Graphic Communications preferred, Strategic Channels, Franchise Management, or Complex Sales Leadership, Demonstrated success operating across both Direct and Dealer/Reseller channels, Proven experience engaging at the executive and enterprise level, beyond transactional selling.
• Strong financial and business acumen, including understanding of P&L, margin drivers, and cost-to-serve.
• Ability to make objective, disciplined decisions in a dual-channel environment.
• Executive-level communication, negotiation, and presentation skills.
• Deep understanding of production print hardware, workflow software, services, and aftermarket models.
• High degree of professional maturity, judgment, and credibility with internal and external leaders.
• Comfort operating in ambiguity and building structure where none previously existed.
• Advanced proficiency with CRM, Excel, PowerPoint, and business analytics tools.

About Us

At Ricoh, we are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are an integrated solutions provider and partner that connects people and technology, creating outstanding customer experiences, and delivering innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future.

Invest In Yourself

To enhance your health, wellness, and ongoing personal and professional development, Ricoh offers:

• Medical, dental, life, and disability insurance options.
• Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
• Tuition assistance programs.
• Paid vacation time and paid holidays annually.