Manager, Formula/Milk Technician

Nemours Children’s Health is seeking a Manager, Formula/Milk Technician to join our team in Wilmington, DE. This role oversees the preparation, distribution, inventory, record keeping, and ordering of all patient formula, maternal human milk, and fortified and/or pasteurized donor milk in collaboration with the Clinical Nutrition team. The position ensures specialized nutrition services meet the highest standards of safety, accuracy, and patient-centered care for vulnerable pediatric and neonatal populations.

About the role

The Formula/Human Milk Room Manager oversees the day-to-day operations of the formula/milk processes, ensures adherence to standards, develops systems and processes, supervises personnel, and coordinates with other disciplines and departments to achieve the mission and goals of the department in collaboration with the Director, Clinical Nutrition Services.

Responsibilities

• Oversee all activities associated with preparation and delivery of human milk, pasteurized donor human milk, and formula by establishing processes to provide optimal nutrition support to patients that is safe, cost-effective, and appropriate.
• Coordinate production schedule based on projected staffing patterns and workloads.
• Supervise the formula and human milk room technicians in completing daily duties ensuring accuracy, technique, and productivity.
• Identify and resolve milk and formula room service problems and function in the role of formula and milk technician when necessary.
• Follow the standards of formula preparation as described in the Academy of Nutrition and Dietetics “Infant and Pediatric Feedings: Guidelines for Preparation of Human Milk and Formula in Health Care Facilities.”
• Recognize age-related factors that may contribute to formula choices and interpret instructions for changes in formula and milk orders.
• Maintain aseptic technique during formula/milk preparation and delivery, as well as sanitation in the formula room area.
• Inventory and maintain sufficient formula/milk/supplies stock, track purchases, and seek opportunities for effective management of formula/milk room resources.
• Communicate with formula representatives as needed to maintain stock and oversee reimbursement of unusable formula.
• Remain knowledgeable of HIPAA, TJC, CMS, and OSHA safety regulations and perform routine internal audits to ensure compliance.
• Monitor strict adherence to infection control, HACCP guidelines, and sanitation regulations to prevent cross-contamination.
• Participate in interviewing and hiring of milk/formula room staff with the Director, Clinical Nutrition.
• Oversee training of new milk/formula technicians and maintain competencies of formula/milk room staff.
• Establish and manage team performance goals for formula/milk technicians with the Director, Clinical Nutrition.
• Monitor day-to-day operations to assure adherence to regulatory requirements and Nemours policies and procedures.
• Monitor, investigate, and analyze formula/milk variances via incident report system.
• Establish the departmental budget with the Director, Clinical Nutrition, and adhere to financial management of these budgets.
• Participate in departmental strategic planning, assist with budget preparation annually, and review compliance at established intervals.
• Oversee product use and allow for billing of donor milk and donor milk additives.
• Oversee equipment function and repairs; participate in capital budget requests.
• Support patient and family-centered care concepts and philosophies.
• Participate in building a culture where all associates focus efforts on discovering and meeting patient needs and expectations.
• Adhere to Nemours Standards of Behavior.
• Fulfill continuing education requirements to maintain registration through the Academy of Nutrition and Dietetics (AND) as a Registered Dietitian (RD), State Licensure, and additional specialty certification (CNSC, CSP, etc.), as applicable.

Requirements

• Bachelor’s Degree in Nutrition and Dietetics required.
• Registered Dietitian (RD/RDN) credential through the Academy of Nutrition and Dietetics preferred.
• Licensed Dietitian/Nutritionist (LDN) in Delaware, when applicable to the profession.
• OR: International Board-Certified Lactation Consultant (IBCLC) with managerial/supervisory experience and expertise in human milk and formula management.
• OR: Other licensed or certified healthcare professionals with an appropriate clinical background, leadership experience, and demonstrated knowledge of formula preparation, human milk management, regulatory compliance, and pediatric/neonatal nutrition support.
• Minimum one (1) year of experience required.
• American Heart Association BLS Certification required.
• Previous supervisory experience or lead position strongly preferred.
• Experience in pediatric, neonatal, maternal-child health, nutrition services, or milk/formula room operations preferred.
• Nutrition education, diet knowledge, or infant nutrition knowledge preferred.
• Healthcare experience preferred.

Benefits

• Competitive base compensation in the top quartile of the market.
• Annual incentive compensation that values clinical activity, academic accomplishments, and quality improvement.
• Comprehensive benefits: health, life, dental, vision.
• 403B with employer match.
• Licensure, CME, and dues allowance.
• Not-for-profit status; eligibility for Public Service Loan Forgiveness.
• For those living and working in Florida, no state income tax.
• For those based in Delaware, moderate state tax structure.

About Us

Nemours Children’s Health is an internationally recognized pediatric health system serving more than 1.7 million patient encounters each year. We deliver care across six states through two freestanding children’s hospitals — Nemours Children's Hospital, Delaware and Nemours Children's Hospital, Florida — along with a network of more than 80 primary, urgent, and specialty care practices and more than 40 hospital partnerships. Backed by the Nemours Foundation and Alfred I. duPont Trust, our $1.7B nonprofit system is dedicated to improving children's health through clinical care, research, education, advocacy, and prevention. Our Whole Child Health approach focuses equally on prevention and treatment, partnering with communities to help every child thrive. Inclusion and belonging guide our strategy and growth. We are committed to culturally relevant care, reducing health disparities, and fostering an environment where every associate, patient, and family feels supported and valued.