Manager FOH, CityWalk Food Operations

NBCUniversal is one of the world's leading media and entertainment companies, creating world-class content distributed across film, television, streaming, and global theme park destinations. We own and operate premier entertainment and news brands, including NBC, NBC News, NBC Sports, Telemundo, Bravo, and Peacock, and produce content through powerhouse studios like Universal Pictures and DreamWorks Animation.

About the role

The Front of House (FOH) Manager will direct, manage, and successfully open and operate a high-volume branded concept on CityWalk. This role serves as the primary "go-to" for the FOH team, ensuring customer service meets excellence standards while maximizing productivity, guest returns, and satisfaction. The FOH Manager will work with limited supervision, demonstrating leadership to motivate the team and drive operational success.

Responsibilities

• Drive operating profit goals and sales while optimizing food, beverage, and labor costs
• Consistently achieve operational excellence and ensure compliance with local, state, and federal laws
• Develop and retain exceptional talent, partnering with HR to train and develop restaurant leaders
• Maintain or exceed weekly budgeted variable operation profit by controlling costs
• Communicate restaurant results to the General Manager with recommendations for improvement
• Ensure high team member and guest engagement while promoting company mission and values
• Uphold company policy and brand standards, including hygiene, health, and safety
• Create and execute plans for department sales, profit, and team development
• Organize marketing activities and promotional events
• Hire, train, and cross-train FOH team members
• Maintain inventory levels and conduct full inventories
• Assist the Kitchen Manager with menu changes and adjustments
• Respond personally to guest questions and complaints
• Analyze financial reports to identify and address trends in cost of goods, variable labor, and profitability
• Exceed annual operating profit targets

Requirements

• Bachelor’s degree in Business, Hospitality Management, or related field (or equivalent experience)
• Minimum of 4 years of management experience in a high-quality chain or independent restaurant group
• Thorough knowledge of MS Excel, Word, PowerPoint, and POS systems
• Ability to work rotating schedules, including holidays, weekends, and nights

Desired Characteristics

• Proven track record in developing and implementing training programs to reduce employee attrition
• Excellent management skills for leading diverse teams under tight deadlines
• Strong professional presence and communication skills (verbal, written, and interpersonal)
• Strong organizational, planning, delegation, mentoring, and coaching abilities
• Passion for delivering the highest quality of guest service

Benefits

• Medical, dental, and vision insurance
• 401(k) retirement plan
• Paid leave
• Tuition reimbursement
• Employee discounts and perks

Pay

$80,000–90,000 annually (SIC Eligible)