Manager, Field Shuttle Operations

Position Summary

The Manager, Field Shuttle Operations oversees shuttle logistics operations associated with the delivery of customer merchandise and ensures all deliveries are completed within an established time frame and meet customer expectations. They will travel daily to their assigned client retail location to ensure compliance with RLX standards and manage relationships with motor carriers and client representatives at the sites.

Essential Duties And Responsibilities

• Responsible for consistently meeting and exceeding client service goals
• Oversee the daily inbound and outbound operations of their location and their various components, ensuring compliance with company, client, local, state, and federal policies and regulations
• Maintains a professional appearance always
• Leverages routing software to ensure that all client deliveries are scheduled and tendered
• Manage and maintain communication regarding special requests from clients and their customers within their assigned store location
• Identify opportunities to enhance customer experience and operational performance
• Ensure daily meetings with service providers and teams are conducted consistently, ensuring performance rankings are accurate and updated daily, following standard Company operating procedures
• Interpret and share location KPIs with key stakeholders
• Partner with motor carriers to facilitate compliance and delivery capacity as expected by the client
• Ensure the upkeep and maintenance of all assigned assets, both from RLX and the client
• Conduct daily onsite store audits to ensure client satisfaction with RLX deliverables
• Collaborate with fellow peers on daily functions including work allocation, training, and problem resolution
• Provide field-driven insights to improve service delivery models
• Promote a culture of accountability, professionalism, and operational excellence
• Perform other work-related duties as assigned

Minimum Qualifications (Knowledge, Skills, And Abilities)

• 1-2 years of last mile distribution, and/or supply chain operations experience
• Must be proficient in Microsoft Office suite, specifically Excel and Power BI
• Able to learn new technology/software and processes quickly
• Able to complete work in a timely, accurate, and thorough manner
• Excellent communication and relationship management skills
• Able to exhibit a professional demeanor when dealing with conflict
• Must have reliable transportation to commute to the workplace and attend client meetings as necessary. This involves traveling to various locations within the specific territory for the client.
• Must have a current and valid US driver's license