Manager, Field Operations

Key Responsibilities

• Schedules, directs and provides technical support for plumbers to meet service demands and customers’ expectations
• Recruits, interviews, hires and trains plumbers and apprentice plumbers as required meeting workload demands, and company or customer expectations and requirements
• Supervises and directs the plumbers to effectively perform the functions of plumbing repair, replacement, installation and other duties as required to ensure customer satisfaction
• Reviews plumbers’ work to ensure quality meets established standards, techniques and safety requirements; makes recommendations as requirements to improve quality and productivity
• Establishes and maintains a regular training program to ensure that plumbers and apprentice plumbers are properly trained on latest service techniques and safety procedures for equipment and general working conditions
• Communicates regularly with dispatch to ensure that personnel are being scheduled properly by skill level, efficiency and training requirements
• Communicates daily with dispatch reporting on project information, estimated time to complete jobs, labor hours and parts or material used
• Maintains communication with vendors and factory personnel concerning warranty issues, product recall notices, operational problems with products, premature failures and other issues as they apply to products and equipment sold and serviced by the Plumbing Department
• Develops and monitors budgets, goals and objectives to insure departmental profitability
• Reviews work orders, invoices and time reports for accuracy, and to ensure timely cash flow and maintain minimal account receivables
• Specifies and makes sure that required parts are ordered in timely fashion to ensure work deadlines are met
• Ensures that all company/department policies are being followed by all plumbing staff
• Oversees assigned service vehicles, monitors vehicles to ensure they are being maintained and operated as required and used according to company policy
• Maintains communication with vendors and factory personnel concerning warranty issues, product recall notices, operational problems with products, premature failures and other issues as they apply to products and equipment sold and serviced by the Plumbing Department
• Manages larger installation, start-up and commissioning projects; coordinates and directs a team of plumbers and/or installing contractors; performs prestart-up inspections and completes turnover of equipment to owner
• Works with other departmental managers to meet company and departmental goals and objectives

Desired Skills & Qualifications

• Excellent customer service and sales skills
• Five years Plumbing Management related experience; or an equivalent combination of education and experience
• Some post-high school education from college, trade school or military
• Exhibit an in-depth knowledge and understanding of Plumbing trades
• Technical aptitude with knowledge of local codes and an ability to use resources at hand to find solutions
• Excellent leadership skills to enhance team productivity and standards of work produced
• Excellent verbal and written communication skills; and strong conflict management skills
• Detail oriented and highly organized with the ability to handle multiple tasks and assignments
• Good computer skills: knowledge of and proficiency in common office applications such as MS Word, Excel, Outlook and general software navigation
• Master Plumber or Journeyman License (with ability to be license holder for office if needed)
• Possess a strong personal desire for improvement; and the desire to motivate technicians to be better tomorrow than they are today
• Absolutely clean, neat and professional appearance; a top performer who can instill pride of workmanship in himself and in others
• Valid driver’s license with a clean driving record and background
• Ability and willingness to work non-standard schedule: nights, weekends and holidays as/if required