Manager Shuttle Services

About the role

The Manager Shuttle Services oversees the daily operations, planning, and performance of UCSF’s campus shuttle system. This position ensures reliable, safe, and customer-focused transportation services across UCSF sites.

Responsibilities

• Oversees training, goal setting, performance evaluations and professional development.
• Hires, trains, supervises, and evaluates shuttle drivers, dispatchers, and support staff.
• Promotes a culture of safety, accountability, and excellent customer service.
• Supervises vehicle, equipment and shuttle service operations.
• Manages the day-to-day operations of UCSF shuttle services, ensuring efficient routing, on-time performance, vehicle availability, and compliance with service schedules.
• Aids in the development and implementation of transit policies and procedures, ridership surveys, driver training programs and optimum performance standards.
• Maintains ridership trends, feedback, and operational data to adjust routes, schedules, and staffing levels.
• Collaborates with teams to respond to evolving campus needs.
• Implements and monitors new technology.
• Ensures adherence to emergency protocols and follows established accident procedures.
• Ensures adherence to organization and external regulatory transit policies and procedures, safety procedures and rules and regulations.
• Ensures compliance with all applicable local, state, and federal transportation regulations.
• Evaluates staff regarding safe driving skills, passenger transport abilities, sensitivity to transportation of disabled patrons and customer service.
• Aids in implementation of improvements to processes and procedures in terms of quality or cost effectiveness.
• Acts as a liaison between Transportation Services and campus departments.
• Responds to service concerns, escalated complaints, and stakeholder inquiries in a timely, professional manner.
• Evaluates staff regarding safe driving skills, passenger transport abilities, sensitivity to transportation of disabled patrons and customer service.
• Assists management with special projects that involve analysis, research and creation of reports and presentation of findings.
• Oversees third-party vendor contracts as needed, ensuring compliance with performance standards and university policies.

  Qualifications

  • Bachelor's degree in related area and/or equivalent experience/training.
  • Current commercial Class B license with Passenger Endorsement and medical certificate.
  • Solid knowledge of transit service operations, policy and regulatory compliance, and commercial professional passenger-transport licensing requirements.
  • Strong interpersonal, communications, active listening, coaching and mentoring skills.
  • Proficiency in basic computer applications and administrative analysis applications.
  • Strong proficiency in defensive driving skills, customer service, and problem solving.
  • Ability to prioritize effectively and establish and meet schedules in a high-volume, politically sensitive environment.
  • Strong team building skills.
  • Strong political acumen skills dealing with variety of transit customers.
  • Strong employee supervision and leadership skills to motivate and inspire staff to improve customer and transit services.
  • Demonstrated experience supervising union or represented staff.
  • Strong knowledge of DOT, DMV, and OSHA regulations.
  • Proficient in scheduling, route planning, and fleet software systems.

  About UCSF

  The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world’s leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells. Pride Values UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence – also known as our PRIDE values. In addition to our PRIDE values, UCSF is committed to equity – both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available here. Join us to find a rewarding career contributing to improving healthcare worldwide. Equal Employment Opportunity The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law. Salary Information The final salary and offer components are subject to additional approvals based on UC policy. Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement. To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html.