Manager, Field Shuttle Operations

About the role

This role requires the ability to work onsite at the specific customer location assigned. Location is in Corpus Christi, TX at Lowe’s Store #1825, 1530 Airline Road, Corpus Christi, TX 78412.

Position Summary

The Manager, Field Shuttle Operations oversees shuttle logistics operations associated with the delivery of customer merchandise and ensures all deliveries are completed within an established time frame and meet customer expectations. They will travel daily to their assigned client retail location to ensure compliance with RLX standards and manage relationships with motor carriers and client representatives at the sites.

Competencies

• Customer Focus
• Drive for Results
• Ethics and Values
• Problem Solving
• Conflict Resolution
• Functional/Technical Learning
• Managing and Measuring Work
• Timely Decision Making
• Interpersonal Savvy
• Organizing
• Informing
• Dealing with Ambiguity

Responsibilities

• Responsible for consistently meeting and exceeding client service goals
• Oversee the daily inbound and outbound operations of their location and their various components, ensuring compliance with company, client, local, state, and federal policies and regulations
• Maintains a professional appearance always
• Leverages routing software to ensure that all client deliveries are scheduled and tendered
• Managing and maintaining communication regarding special requests from clients and their customers within their assigned store location
• Identify opportunities to enhance customer experience and operational performance
• Ensures daily meetings with service providers and teams are conducted consistently, ensuring performance rankings are accurate and updated daily, following standard Company operating procedures
• Interpret and share location KPIs with key stakeholders
• Partner with motor carriers to facilitate compliance and delivery capacity as expected by the client
• Responsible for the upkeep and maintenance of all assigned assets, both from RLX and the client
• Conduct daily onsite store audits to ensure client satisfaction with RLX deliverables
• Collaborate with fellow peers on daily functions including work allocation, training, and problem resolution
• Provide field-driven insights to improve service delivery models
• Promote a culture of accountability, professionalism, and operational excellence
• Performing other work-related duties as assigned

Minimum Qualifications

• 1–2 years of last-mile distribution and/or supply chain operations experience
• Proficient in Microsoft Office suite, specifically Excel and Power BI
• Ability to learn new technology/software and processes quickly
• Ability to complete work in a timely, accurate, and thorough manner
• Excellent communication and relationship management skills
• Ability to exhibit a professional demeanor when dealing with conflict
• Must have reliable transportation to commute to the workplace and attend client meetings as necessary, including travel to various locations within the specific territory for the client
• Must have a current and valid US driver’s license

Physical Demands and Work Environment

While performing the duties of this job, the employee is regularly required to move, stand, and bend for long periods of time. Additionally, this role requires the ability to communicate effectively with coworkers and outside stakeholders in person and frequently utilize computer-related messaging. The employee is required to maneuver about the work areas and move/manipulate various objects while traveling between fast-paced, dynamic operational environments. This position requires occasional extended work hours and frequent travel to assigned client retail locations.