Manager - Field Service

About the Role

As the Manager – Field Services, you will lead, direct, and execute the operational objectives of multiple projects to ensure timely completion of large projects in accordance with the customer contract, and must be skilled in heavy equipment operation. You will typically be assigned to multiple locations and multiple customers and must be geographically mobile and willing to relocate based upon customer projects.

Responsibilities

• Supervises, coordinates, or schedules activities of the field service staff.
• Directs achievement of performance objectives related to productivity, quality, service, and safety.
• Monitors workflow metrics and takes corrective action as needed.
• Balances staff across various projects for fluctuating requirements.
• Ensures that all procedures are observed, implemented, enforced, and training is provided when necessary in the processing of all transactions.
• Ensures timely and accurate completion of all customer and inventory transactions.
• Safeguards inventory assets of the company, maintains integrity of all transactions and overall inventory accuracy above 99.5%.
• Maintains positive employee relations and morale while enforcing discipline as required.
• Monitors workflow, work completed, error rates and related metrics and takes appropriate action when required.
• Fosters an environment of continuous improvement in all aspects of the operation.
• Implements cost reduction initiatives where necessary.
• Travels to customer sites as needed for equipment start‑up, customer training, service issues, problem troubleshooting, and related service issues.
• Develops best practices and standard tools to improve operational efficiency.

Qualifications

• High School Degree or equivalent required; Bachelor’s Degree preferred.
• Forklift license required; OSHA 10 and OSHA 30 preferred.
• 5 years of heavy equipment operation (forklift certified).
• 5 years of supervision experience in a construction environment.
• Strong knowledge of inventory control processes.
• Knowledge of electrical, construction, or mechanical products.
• Strong time management, communication, and interpersonal skills.
• Basic computer skills and ability to follow verbal and/or written instructions.
• Ability to operate hand and power tools and equipment.
• Geographically mobile and willing to relocate based upon customer projects.
• Ability to anticipate and prepare for customer needs (preferred).
• Ability to adapt to changing situations and perform multiple tasks simultaneously (preferred).
• Ability to travel up to 25%.

Working Environment

• Outside Sales – primarily office work but may require travel to customer sites or warehouse facilities; driving may involve extended periods with frequent stops and starts; exposure to outdoor weather conditions.
• Outdoors – work generally performed outdoors with periodic office or warehouse duties; exposure to heat, cold, wind, and moisture.

Physical Expectations

• Work is physically strenuous; lifting heavy packages up to 50 pounds.
• May require excessive bending or stooping.
• Walking long distances repeatedly throughout the day.
• Climbing ladders.
• Using hand tools.
• Operating heavy machinery such as forklifts.

Pay

$84,543 – $114,134 annually. Offer amounts may vary based on geographic location, education, experience, qualifications, skills, shift, or collective bargaining agreements. Eligible positions may include bonus, sales incentive, or commission components.

Benefits

• Paid time off.
• Medical, dental, and vision coverage.
• Retirement savings plans.
• Additional benefit details available through the employer.

About the Team

Wesco builds, connects, powers and protects the world as a leading provider of business‑to‑business distribution, logistics services, and supply chain solutions. With over 20,000 employees worldwide, the company emphasizes teamwork, respect, and empowerment. Wesco offers comprehensive benefits and active community engagement to help team members thrive.