Manager, Field Service
Position Summary
Manages and ensures training of field based repair personnel for on-site repairs of surgical instruments, containers and related medical devices in a timely manner with an emphasis on consistency in repair quality, maintaining Aesculap’s reputation as an ethical supplier of services and increasing repair sales.
Responsibilities
- Manages and ensures that all Mobile Repair Technicians receive all necessary training, ensuring consistency in service delivery, spending approximately 1 week (or more if necessary) with each technician every 6 months.
- Ensures consistent quality repairs on instruments within a specific turn-around time.
- Works with technicians to coordinate the scheduling of repair work at hospitals in order to maximize their productivity.
- In conjunction with Regional Sales Director, drives incremental revenue through the development of maintenance programs for customers.
- Ensures billing practices are consistent with company integrity and ethical practices.
- Covers for regions when regular technician is on leave or when position is vacant.
- Recruits and hires mobile repair technicians.
- Works with technicians to ensure proper spare part inventory levels.
- Ensures proper maintenance, lease agreements and registration of mobile vehicles.
- Develops productivity improvements and tracks performance of employees.
- Performs quality control process checks to ensure a high standard of quality.
- Provides calculated commission amounts to Finance for payment.
Salary Range
$101,437 - $152,152
Expertise
- Knowledge & Skills
- Secondary or peripheral job functions:
- Ability to recruit and select qualified technicians for open positions.
- Excellent customer service and communication skills with an emphasis in sales.
- Must be willing to travel 40% to 70%.
- Strong problem solving ability.
- Strong coaching and management skills
- Ability to work with computer programs specifically excel spreadsheets.
Qualifications
- Associates Degree
- Computer Skills
- 5 Years of Field Service Manager/Supervisor experience
- Customer Facing experience-hospital/healthcare
Preferred Qualifications
- Associates Degree
- Computer Skills
- 5 Years of Field Service Manager/Supervisor experience
- Customer Facing experience-hospital/healthcare
Benefits
B. Braun offers an excellent benefits package, which includes healthcare, a 401(k) plan, and tuition reimbursement. To learn more about B. Braun and our safety healthcare products or view a listing of our employment opportunities, please visit us on the internet at www.bbraunusa.com.
Equal Opportunity Employer
We are an equal opportunity employer. We evaluate applications without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected characteristic.
COVID-19 Vaccination Requirement
All individuals in this position assigned to a Healthcare Customer with a COVID-19, Influenza, Hepatitis B Virus, or other vaccination requirement must be fully vaccinated and/or immunized in accordance with the Healthcare Customers' requirements.
Company Information
B. Braun offers an excellent benefits package, which includes healthcare, a 401(k) plan, and tuition reimbursement. To learn more about B. Braun and our safety healthcare products or view a listing of our employment opportunities, please visit us on the internet at www.bbraunusa.com.
Company Initiatives
We are committed to eliminating preventable treatment errors and enhancing patient, clinician and environmental safety. B. Braun continuously exchanges knowledge with customers, partners and clinicians to address the critical issues of improving care and lowering costs.