Manager Field Ops

About the role

The Manager Field Ops oversees operational functions at a branch, including managing staff, reviewing paperwork, monitoring service levels, and resolving issues. This role requires strong leadership, communication, and problem-solving skills.

Responsibilities

• Direct oversight of dispatcher/routers, service technicians, pick up & delivery drivers, yard personnel, fence crew(s), and shop
• Review of all paperwork including manifests, routing tickets, DVIRs, etc. for completion and accuracy
• Maintain proper staffing levels to meet and exceed customer and branch needs
• Analyze and report on operational activities, i.e., service levels, routing efficiency, labor & overtime, and fuel
• Coordinate asset transfers with Operations Managers at other branches
• Administer the company's safety program at the branch
• Create and maintain a positive, safe, and effective work environment
• Operate a variety of company vehicles
• Pull trailers with company vehicles
• Perform other duties as assigned

Qualifications

• Minimum 2 Year / Associates Degree from two-year college or technical school or equivalent combination of education and experience
• Minimum 5 years of related experience and/or training
• Minimum 5 years of proven leadership experience leading a diverse team to accomplish results
• Customer Service, Team Building, Organization, Time Management, Communications, Decision Making and Problem Solving
• Knowledge of proper cleaning and repair of those assets
• Valid Driver License (Class C)
• Experience with multi-stop routing system and dispatch procedures
• Computer knowledge (Navision, Microsoft Office and routing/logistics software)
• Excellent written and verbal communication skills
• Knowledge of financial statements
• Experience managing a budget
• Knowledge of all company assets in inventory

Benefits

• Holiday & Paid Time Off (pro-rated for Part-Time employees)
• Medical/Pharmacy
• Dental
• Vision
• Employer-Paid Short-Term Disability
• Employer-Paid Employee Basic Life & Accidental Death and Dismemberment
• Voluntary Employee Life & Accidental Death and Dismemberment
• Voluntary Spousal Life
• Voluntary Dependent Life
• Healthcare Flexible Spending Account
• Dependent Care Flexible Spending Account
• Health Savings Account
• 401(k) with employer match
• Employer-Paid Employee Assistance Program (EAP)
• Employee Discounts

Pay

$98,450.00 – $147,620.00 / year

Schedule

N/A