Manager on Duty

About the role

Oversee operation of the hotel in absence of the Assistant General Manager or General Manager and during off-peak times.

Responsibilities

• Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
• Manage the operations of the front office to ensure an optimal level of service and hospitality are provided to the hotel customers.
• Cook up and support the team, ensuring they perform in line with established standards and company values.
• Cook up and support the team, ensuring they perform in line with established standards and company values.
• Cook up and support the team, ensuring they perform in line with established standards and company values.
• Cook up and support the team, ensuring they perform in line with established standards and company values.
• Coordinate with department managers when necessary to ensure optimal functioning of the hotel.
• Resolve customer complaints, and anticipate potential problems by reviewing and monitoring operational issues, business flow and associate performance.
• Maintain the front office systems and equipment to ensure optimum performance.
• Serve as the primary point of contact for associates, ensuring they understand their roles and responsibilities.
• Supervise night audit functions, and perform audit in absence of the night auditor.
• Be aware of emergency procedures and take full responsibility in emergency situations.
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Perform other duties as requested by management.

Requirements

• Average of 1-3 years of relevant experience in a similar position.
• Associate or Bachelor’s degree preferred.
• Thorough knowledge of front office operations and an intermediate knowledge of overall hotel operations.