Manager, Field HR

Job Summary

$110,000 - $125,000 base salary range + annual bonus potential! 100% remote but must live in Chicago, IL market

About the Role

The Field Human Resources Manager is a key member of the Field Human Resources Support team. They are responsible for achieving great people results in retention, internal selection and development, staffing, cultural leadership, and execution of Human Resources initiatives at the highest level.

Responsibilities

• Understands the staffing needs of their field regional teams.
• Responsible for demonstrating and maintaining high standards for candidate selection.
• Coaches and advises managers on appropriate staffing models.
• Partners with the Talent Acquisition team to share/transfer information regarding external/internal staffing needs.
• Participates in our internal selection process.
• Coaches Managers on talent identification and selection
• Bench Drives succession development and planning.
• Partners on the people support for all field management.
• Analyzes turnover at all levels on a monthly and quarterly basis and drives retention efforts through direct coaching for the field.
• Analyzes employee engagement survey data and makes recommendations to the management team for action plans that drive continuous improvement in the operation.
• Serves as a strategic adviser and coach to the General Managers, District Managers, and Regional Directors on employee relations issues including employee development, performance management, employee morale, and conflict resolution.
• Manages and responds to employee relations issues to avoid risk and litigation.
• Maintains and investigates HR related matters and regulations including, but not limited to harassment, discrimination, ADA, FLMA, Wage & Hour, EEOC, DOL, etc.
• Proactively helps balance risk, considering employee, business, and company perspectives.

Requirements

• Must have the ability/stamina to work a minimum of 50 hours a week.
• Must have a strong work ethic and sense of urgency.
• Will spend up to 30% of time in shop, including travel.
• Must be able to work in both warm and cool environments, indoors and outdoors.
• Must be able to tolerate potential allergens: peanut products, eggs, dairy, gluten, soy, seafood, and shellfish.
• Must be able to engage in problem-solving skills to help identify and solve potential issues in the field.
• Must be able to proactively communicate heavily with Operations employees and Support Center through telephone, e-mail and in-person communications.
• Must be able to manage calmly in a fast-paced and potentially stressful environment.

Qualifications

• BA/BS degree in Human Resources, Business Administration, or related field preferred.
• Minimum of five years of progressive HR experience, including at least 2 years as a Human Resources Manager or in a strategic HR role.
• PHRO or SPHR certification a plus.
• Multi-unit, multi-state experience in restaurant or retail industry desired.
• Excellent written and verbal communication skills.
• Proficient using Microsoft Word, Excel, PowerPoint, and Outlook.
• Ability and credibility to coach and develop leaders.
• Well organized and detail oriented with excellent documentation abilities.
• Detailed fact finding for employee relation matters and follow through to resolution.
• Effective leader that can influence people at all levels of the organization.

Skills

• Strong interpersonal skills to handle sensitive and confidential situations.
• Ability to manage a fast-paced and potentially stressful environment.
• Proactive communication skills.
• Problem-solving skills.

Benefits

• Medical, Dental & Vision Insurance
• Domestic Partnership Benefits
• Paid Parental Leave
• FSA and HSA with Employer Contribution
• Commuter Benefit Program
• Retail Savings 401(k) WITH company match
• Employee Assistance Program
• Paid Time Off
• Discount Program
• Flexible Work Schedule
• Career growth opportunities

Pay

$110,000 - $125,000 base salary range + annual bonus potential!

Schedule

100% remote but must live in Chicago, IL market

Location

Field-based

Contact Information

Reports to: Director, Field Human Resources

Job Level

Manager

Job Band

Exempt

Travel Requirements

Moderately

Application Deadline

Applications must be submitted by [8/31/2026] to be considered for this position. The posting may close earlier if a suitable candidate is selected before the deadline.