Manager, Facility Operations

About the role

The Manager, Facility Operations oversees the Facility Service Team to ensure all venues associated with Sporting Kansas City are clean and present the most fan-friendly atmosphere in the league. This role is integral to the Operations team and aligns with Sporting KC's brand purpose: "We create memories through personalized experiences with our Club."

Responsibilities

• Forecast long-term cleaning projects annually.
• Lead and oversee work completed by the entire Building Services Team.
• Assist in overseeing Event Services work and Event Services Attendants.
• Manage cleaning schedules to ensure thorough cleaning and proper disposal of trash after events.
• Conduct frequent walkthroughs to address maintenance needs.
• Determine if rooms are cleaned to the right level and are presentable.
• Maintain Sporting Park's cleanliness and safety for guests.
• Communicate with the Operations Team and other associates to ensure alignment and goal achievement.
• Schedule high window cleaning and compactor emptying appointments.
• Provide suggestions for improving job efficiency through equipment purchases.
• Support Sporting Kansas City's mission, vision, and purpose.
• Represent Sporting Kansas City professionally at all times.
• Perform other related tasks as assigned.

Match Day Responsibilities

• Act as a representative of Sporting Kansas City at home matches, engaging with guests and creating Magic Moments for fans.
• Schedule the correct number of associates for games and pressure wash the concourse area.
• Conduct a full walk-through of Sporting Park to identify areas needing attention.
• Lead Building Services Attendants to keep them busy.
• Respond to radio calls and provide timely solutions to issues.
• Oversee post-game cleaning crews to ensure they complete a pre-determined checklist.
• Check post-game tasks for completion and sign off associates once they are done.
• Perform other related duties as assigned.

Personal Attributes

• Strong organizational, communications, and interpersonal skills.
• Ability to organize work effectively, conceptualize, and prioritize objectives.
• Independent judgment to plan, prioritize, and organize a diversified workload.
• Exceptional leadership and motivational skills.
• Ability to multitask.
• Problem solver.
• Planner.
• Thrives in a team environment.
• Practices regular and prompt attendance.
• Responsive and reliable.
• Able to coordinate and lead multiple tasks and projects.
• Demonstrates poise, tact, and diplomacy.
• High level of interpersonal skills to handle sensitive situations.
• Self-motivated and goal-driven.
• Professional appearance and attitude, able to work with others.

Skills & Experience

• Bachelor’s Degree in Business, Hospitality, or another related field preferred.
• Minimum of four (4) years of experience in Building Services or similar professional environments.
• Previous experience in event management.
• Capacity to adapt to the unique and vibrant Kansas City market.
• Fluency in the English language.
• Spanish language fluency preferred, but not required.
• Proficiency in the Microsoft Office Suite.

Physical Abilities

• Required to sit, stand, and walk.
• Use hands to operate and feel objects, tools, or controls.
• Reach with hands and arms.
• Talk and hear consistently.
• Occasionally lift, carry, or drag up to one-hundred (100) pounds if necessary.
• Distinguish the nature of objects by using the eye.
• Frequent exposure to fumes or airborne particles, as well as toxic and caustic chemicals used for cleaning purposes.
• Work near moving mechanical parts.
• Understand and practice safe techniques to reduce the risk of electrical shock.
• Associate will be required to travel to various Sporting Kansas City facilities.
• Role will be performed both indoors and outdoors in various weather conditions, including frequent exposure to the sun and heat.
• Ability to work non-traditional hours and game days, including evenings, weekends, and holidays as necessary.