Manager Facility Operations

Job Summary

The Manager, Facility Operations is responsible for leading the daily maintenance, repair, and operational readiness of T-Mobile Center to ensure the facility is safe, functional, and event-ready at all times. This position oversees building systems, preventive maintenance programs, facility improvements, and the day-to-day activities of the Facility Operations team while maintaining the highest standards of safety, reliability, and presentation.

Essential Duties

• Facility Operations & Building Systems
  Oversee the daily operation, inspection, testing, and preventive maintenance of all building systems, including:
  HVAC systems
  Building Automation Systems (BAS)
  Plumbing systems
  Electrical systems
  Lighting control systems
  Emergency generators
  Fire pumps
  Domestic water systems
  Sewage ejector systems
  Mechanical equipment

• Monitor facility performance and identify operational improvements to maximize reliability and efficiency. Ensure all building systems are maintained in accordance with manufacturer recommendations, applicable codes, and organizational standards.

• Respond to facility emergencies and coordinate corrective actions as necessary.

• Maintain preventive maintenance schedules that minimize equipment downtime and extend asset life. Participate in maintenance work as needed to support operational requirements.

• Leadership & Staff Development
  Supervise, coach, develop, and evaluate Facility Operations team members. Assign daily work priorities and monitor progress to ensure work is completed safely, efficiently, and to established quality standards.

• Provide ongoing training in maintenance procedures, equipment operation, safety practices, and departmental expectations. Promote a culture of accountability, teamwork, professionalism, and continuous improvement.

• Assist with recruiting, onboarding, scheduling, and performance management activities.

• Project & Contractor Management
  Coordinate facility improvement projects, equipment replacements, and capital maintenance initiatives. Manage relationships with contractors, service providers, and vendors performing work within the facility.

• Solicit and evaluate contractor proposals, quotations, and bids while ensuring quality, cost effectiveness, and timely completion. Monitor contractor performance to ensure compliance with safety requirements, project specifications, and contractual obligations.

• Maintain project documentation and communicate project status to Operations leadership.

• Safety & Regulatory Compliance
  Promote and enforce all company safety policies, OSHA regulations, and applicable building codes. Conduct routine facility inspections to identify safety concerns and corrective maintenance needs.

• Maintain compliance with environmental, safety, and regulatory requirements applicable to the facility.

• Operational Planning
  Assess facility conditions on an ongoing basis and prioritize maintenance activities based on operational impact. Develop standard operating procedures for facility maintenance and operational consistency.

• Support event operations by coordinating facility readiness before, during, and after events.

Required Qualifications

• Bachelor's degree in Facilities Management, Engineering, Construction Management, Business Administration, or a related field, or an equivalent combination of education and experience.

• Three to five years of progressively responsible experience in facility operations, building maintenance, engineering, or commercial property maintenance, including supervisory responsibilities.

• Demonstrated knowledge of commercial building systems including HVAC, plumbing, electrical, mechanical, and building automation systems.

• Experience leading preventive maintenance programs and facility operations within a commercial or public assembly environment.

• Strong leadership, coaching, and employee development skills.

• Excellent project management, organizational, and planning abilities.

• Strong analytical, troubleshooting, and decision-making skills.

• Ability to read and interpret construction drawings, equipment manuals, and technical documentation.

• Excellent verbal and written communication skills with the ability to work effectively across departments and with external contractors.

• Proficiency in Microsoft Office Suite and computerized maintenance management systems (CMMS).

• Ability to prioritize multiple projects in a fast-paced, event-driven environment.

• Availability to work evenings, weekends, holidays, and extended hours as operational needs require.

• Ability to safely operate ladders, aerial lifts, forklifts, scaffolding, and other maintenance equipment.

Preferred Qualifications

• Experience working in an arena, stadium, convention center, performing arts center, or other large public assembly venue.

• Experience managing building automation systems (BAS) and computerized maintenance management systems (CMMS).

• Trade certification or licensure in HVAC, electrical, plumbing, or a related skilled trade.

• OSHA 30 certification or equivalent safety training.

• Experience managing contractors and capital improvement projects.

• Knowledge of sustainability initiatives and energy management practices.

Physical Requirements

• Ability to routinely walk, stand, climb stairs, and access all areas of the facility.

• Ability to lift, carry, push, and pull up to 50 pounds.

• Ability to work at heights using ladders, lifts, scaffolding, and elevated work platforms.

• Ability to work in mechanical rooms, rooftops, confined spaces, and varying environmental conditions.

• Ability to respond to facility emergencies during and outside of normal business hours as operational needs require.