Manager, Event Registration & Technology

Responsibilities

• Drives the event registration and technology strategy as a project manager, working cross-functionally with both internal and external stakeholders on conceptualization, development, implementation, testing, and analysis of events.
• Oversees the end-to-end management of event registration & technology, including pre-event planning, onsite execution, space design, power, Internet and signage.
• Facilitates communications and collaboration across all internal and external stakeholders for project delivery and education for each product.
• Leads requests for proposals, selection process and contract and budget management of event registration and technologies.
• Manages all event registration and technology integrations with other SHRM platforms, including the conference app.
• Executes all virtual programming AV production elements throughout planning, execution, and post event cycles including managing the virtual volunteers.
• Manages event registration function including monitoring product setup, integrations, testing, ongoing metrics and reporting.
• Oversees accessibility and accommodations efforts in compliance with SHRM policies.
• Develops and manages budget and reporting.
• Captures and coordinates design workflow of creative assets and contributes to marketing and communications materials.
• Led the development of the post-event survey and analysis with Market Research.
• Researches other event registration and technology trends and solutions for future consideration.

Requirements

• Education: Bachelor’s degree in Marketing, Communications, Event Management, or equivalent relevant work experience/training.
• Experience: At least eight (8) years of experience in a similar work environment, preferably in project management with a medium to large brand(s).
• Experience in event registration and technology that include overseeing integrations.
• Portfolio of progressive virtual/hybrid event experiences and producing revenue-generating virtual/hybrid events in a variety of platforms.
• Deep understanding of TV or video programming and production preferred.
• Background in online learning to include content development, programming and virtual/hybrid best practices.
• Familiarity with RainFocus, NetSuite, Eventbase, MapD, MapYourShow, Tableau, Salesforce and Marketo or other similar event registration and technology platforms.

Knowledge, Skills & Abilities

• Ability to effectively leverage artificial intelligence (AI) tools and technologies to streamline workflows, enhance productivity, and improve overall work quality.
• Project management skills; attention to detail, organization, prioritization, and analytic skills with a proven ability to multi-task and manage complexity.
• Creative, strategic thinker with excellent problem-solving skills.
• Prior experience managing full-time employees and part-time contractors.
• Ability to forge strong relationships with both internal and external stakeholders at all levels.
• Self-starter attitude, entrepreneurial spirit, and ability to move quickly in a fast-paced environment.
• Persuasive communications skills with ability to appropriately and positively represent SHRM to external constituents.
• Presentation skills with ability to take concepts and/or ideas and easily translate into written or spoken narratives.
• Demonstrated leadership and collaboration skills.
• Ability to work and lead in a collaborative environment coupled with curiosity and openness.