Manager, Event Operations & Venue Technology

The Opportunity

The Manager, Event Operations & Venue Technology is responsible for leading the operational strategy, service delivery, and day-to-day support model for MetLife's premier event spaces across 200 Park Avenue, Warren, NJ, and Whippany, NJ.

Key Responsibilities

• Create a consistent, inclusive, collaborative, and customer-focused operating model that enables reliable event support across 200 Park Avenue, Warren, NJ, and Whippany, NJ.
• Oversee operational readiness for event spaces, collaboration technology, production workflows, staffing coverage, escalation paths, and service quality across supported sites.
• Oversee critical events, including planning, technical coordination, on-site execution, issue escalation, and post-event continuous improvement plans.
• Develop standardized procedures, runbooks, training plans, metrics, and technology lifecycle recommendations that improve reliability, scalability, and team competency.
• Cooky navigation/legal/EEO/scam-warning boilerplate removed for brevity.

Required Qualifications

• Demonstrated people leadership experience with the ability to coach, develop, prioritize, and guide technical teams in a high-visibility service environment.
• Strong knowledge of corporate event operations, hybrid meeting production, venue technology support, and live event delivery for enterprise audiences.
• Working knowledge of collaboration and production technologies such as Microsoft Teams Rooms, Teams Town Hall or similar live event platforms, video production switchers, digital audio systems, video conferencing codecs, and streaming workflows.
• Ability to work under pressure, make sound decisions during live events, communicate clearly with senior stakeholders, and manage multiple priorities across multiple sites.
• Strong stakeholder management, operational planning, documentation, and cross-functional coordination skills.

Preferred Qualifications

• 8+ years of experience in corporate live events, multimedia production, venue technology, broadcast operations, collaboration technology, or related enterprise technology support.
• Experience managing event operations across multiple facilities, corporate campuses, or flagship event venues.
• Experience supporting C-suite executives, board meetings, quarterly earnings calls, leadership broadcasts, or other highly visible enterprise communications.
• CTS, CTS-D, CTS-I, PMP, ITIL, or equivalent industry certification.
• Experience working with vendors, managed service providers, system integrators, workplace services, corporate communications, and technology engineering teams.
• Familiarity with AV-over-IP, vMix, video codecs, production switchers, digital audio consoles, broadcast routing, streaming platforms, and enterprise collaboration environments.

About MetLife

MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. As part of our New Frontier strategy, MetLife is building an AI-enabled, people-centered future. We’re looking for people who bring curiosity, adaptability, and a growth mindset as we use AI to enhance how we serve customers, support communities, and evolve the way work gets done. At MetLife, AI is a responsible partner that supports human judgment, creativity, and continuous improvement while helping us build trust, inclusion, and long-term value. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us!

MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law (“protected characteristics”).

This posting is for a current vacancy and is anticipated to remain open for at least 90 days from the listed posting date.