Manager, Enterprise Technology Products & Engineering

Responsibilities

• Hires, evaluates, and supervises engineering crew.
• Provides coaching and development.
• Sets performance expectations, reviews performance, and makes informed compensation decisions in accordance with Human Resources policies and procedures.
• Influences and coordinates work across global and matrixed engineering teams to achieve product and delivery objectives.
• Defines and owns the product vision, strategy, and roadmap for EHC and Gatekeeper products.
• Balances business priorities, user needs, and technical considerations to deliver high-impact outcomes.
• PARTNERS WITH PRODUCT, ARCHITECTURE, AND ENGINEERING LEADERS. ENSURES ALIGNMENT WITH ENTERPRISE STANDARDS AND PROMOTES SEAMLESS ADOPTION ACROSS TEAMS.
• DRIVES INNOVATION THROUGH THE APPLICATION OF AI AND AUTOMATION, INCLUDING ENABLING NEW INTERACTION MODELS SUCH AS AGENT-DRIVEN TESTING WORKFLOWS AND AUTONOMOUS EXECUTION PATTERNS.
• COMMUNICATES CLEARLY WITH STAKEHOLDERS ON PRODUCT DIRECTION, ROADMAP, AND OUTCOMES. BUILDS ALIGNMENT AND DRIVES ADOPTION THROUGH STRONG ENGAGEMENT AND PARTNERSHIP.
• OVERSEES CLIENT SUPPORT/CONSULTATIONS AND GENERAL OPERATIONAL PRODUCT SUPPORT.
• IDENTIFIES OPPORTUNITIES FOR CONTINUOUS IMPROVEMENT IN TOOLING, PROCESSES, AND TEAM EFFECTIVENESS. ENCOURAGES LEARNING THROUGH RETROSPECTIVES, EXPERIMENTATION, AND CROSS-TEAM COLLABORATION.

Qualifications

• Minimum of eight years related work experience, including prior experience in software engineering or technical product delivery environments.
• Demonstrated experience leading technology teams, products, platforms, or delivery initiatives in a software engineering environment.
• Experience operating within modern software engineering environments, including cloud platforms, enterprise application architectures, system integrations, and contemporary software delivery practices (Agile, DevOps, CI/CD).
• Excellent problem-solving, analytical, and decision-making skills to address complex technical challenges.
• Strong stakeholder management and communication skills, capable of translating technical concepts into business terms.
• Experience with project planning, cost estimation, and risk assessment in software development.
• Undergraduate degree in a related field or the equivalent combination of training and experience.
• Preferred certifications: AWS Certified Cloud Practitioner / Solutions Architect, PMP, or equivalent industry-recognized certifications.