Manager, Enterprise Human Resources

North American is seeking a Manager, Enterprise Human Resources to lead day-to-day HR operations and support the people needs of North American and its affiliated companies. Reporting to the Director, Business Operations, this role oversees core HR processes in a complex, multi-entity environment.

Responsibilities

• Human Resources Operations
  • Oversee day-to-day HR operations, processes, documentation, and associate records.
  • Manage onboarding, employment changes, leaves of absence, and offboarding.
  • Maintain consistent, efficient, and compliant HR practices across the organization.
  • Develop and improve HR procedures, templates, communications, and administrative processes.
  • Partner with EMS and the Director, Business Operations on HR strategy, workforce needs, and organizational priorities.
  • Advise managers on performance management, associate relations, policy interpretation, documentation, and workplace matters.
  • Support organizational changes, workforce planning, and other business-driven HR initiatives.
• Benefits and Retirement Plan Administration
  • Oversee 401(k) administration, compliance documentation, associate communications, and coordination with plan partners.
  • Support benefits administration, enrollment, eligibility, qualifying life events, and associate inquiries.
  • Coordinate annual activities, including open enrollment, audits, compliance testing, required notices, and plan reporting.
  • Partner with payroll, benefits, retirement plan, legal, and advisory partners to resolve issues and ensure accurate administration.
• Associate Relations and Compliance
  • Provide guidance to associates and managers on policies, performance expectations, workplace practices, and employment matters.
  • Support performance discussions, coaching, corrective action, and appropriate documentation.
  • Help ensure compliance with applicable employment laws, company policies, and record-retention requirements.
• Associate Experience and Special Projects
  • Support initiatives that strengthen associate engagement, communication, retention, and development.
  • Assist with performance-management programs, training, recognition, and organizational communications.
  • Lead or support HR projects involving process improvement, systems, compliance, integrations, or organizational change.
  • Partner across finance, payroll, IT, operations, and leadership to coordinate HR-related initiatives.
  • All other responsibilities as assigned.

Requirements

• Bachelor’s degree in human resources, business administration, or a related field.
• 3-5 years of HR experience, including HR operations, benefits, associate relations, or administration.
• Working knowledge of employment laws, HR compliance, benefits administration, and sound employment practices.
• Experience advising supervisors and handling sensitive associate matters with discretion and sound judgment.
• Strong organizational, communication, project-management, and problem-solving skills.
• Ability to manage multiple priorities, operate independently, and recognize when matters require escalation.
• Demonstrated commitment to accuracy, confidentiality, responsiveness, and follow-through.
• Proficiency in Microsoft Office and familiarity with HR, payroll, benefits, or applicant-tracking systems.

Preferred Qualifications

• PHR, SPHR, SHRM-CP, SHRM-SCP, or comparable professional certification.
• Experience working with a professional employer organization or other outsourced HR partners.
• Experience supporting multiple businesses, locations, or affiliated companies.

Benefits

At North American, full-time associates receive a competitive compensation package based on experience, a best-in-class benefits package, and opportunities for continued professional development.