Manager, Emerging Account Management

MaintainX is the world leading mobile-first workflow management platform for industrial and frontline workers. We are a modern IoT enabled cloud based tool for maintenance, safety, and operations on equipment and facilities. We serve 13,000+ customers including Duracell, Shell, Cintas, and Brenntag. We were named to the Forbes 2025 Cloud 100, the definitive ranking of the top 100 private cloud companies in the world.

About the role

We are growing fast and hiring the talent to match. We are looking for an experienced and motivated sales leader to join our Account Management team. Your primary objective will be to ensure the success of our Emerging Market Account Managers by providing coaching, mentorship, and guidance to help the Account Managers meet and exceed their individual and team goals. You will also be responsible for setting performance expectations, monitoring progress, enhancing processes, and providing regular feedback to help your team improve their skills and achieve their targets.

Responsibilities

• Manage the day-to-day operations of the team.
• Create and implement processes to make sure the team is operating efficiently and can meet deadlines and goals.
• Proactively remove obstacles and solve any problems that can prevent the team from reaching their goals.
• Own people management tasks for direct reports including hiring, onboarding, offboarding, career development and performance management.
• Identify training and skill development opportunities for direct reports.
• Provide consistent coaching through 1-1s, pipeline reviews and getting involved on customer calls.
• Ensure forecasting is accurate and implement measures to accurately report on future pipeline.
• Implement strategic processes and expand on our outbound sales program in order to help the team achieve their revenue targets.
• Provide weekly reporting on the success of the team as well as wins, challenges and strategic initiatives.

Requirements

• 3+ years of experience leading Account Management teams.
• Experience recruiting, hiring, and developing talented and driven individuals.
• A passion for coaching, motivating, and mentoring others.
• A track record of success in sales leadership within a SaaS or B2B organization.
• A deep understanding of the CMMS industry or B2B SaaS startup.

Qualifications

• Care deeply about the success of your reps and you’re great at celebrating wins and progress.
• An analytical thinker and know how to turn metrics into decisions, and can present data in an impactful way.
• Experience identifying and making recommendations for improvement in the areas of process, efficiency and productivity.
• Experience in a fast-growth environment.

Skills

• Strong communication and interpersonal skills.
• Ability to manage multiple priorities and deadlines.
• Excellent problem-solving and decision-making abilities.
• Ability to work independently and as part of a team.

Benefits

• Competitive salary and meaningful equity opportunities.
• Healthcare, dental, and vision coverage.
• 401(k) / RRSP program.
• Take what you need PTO.

Schedule

• Full-time position.

Pay

• Competitive salary and meaningful equity opportunities.

Company Culture

• We believe in meritocracy, where ideas and effort are publicly celebrated.
• We are committed to creating a diverse environment.
• All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
• We believe the greatest asset in any organization is the people.
• We built an intuitive, mobile-first solution to help boost productivity and collaboration across teams and locations.