Manager, eLearning Support

About the role

The Manager of eLearning Support Services oversees support for students and faculty using the College’s Learning Management System (LMS) and eLearning Testing Centers. This role ensures online learning initiatives comply with federal, state, and accreditation requirements and that LMS-related policies remain up-to-date.

Responsibilities

• Provides leadership and oversight for eLearning Support and eLearning Testing Centers across the College.
• Collaborates with college leadership and academic departments on online learning initiatives and testing services.
• Ensures adherence to federal, state, and accreditation standards for online learning, Title II, and related regulations.
• Participates in the development and administration of policies and procedures related to online learning and testing services.
• Provides training and support to the eLearning Support team to assist faculty and students with the LMS and other academic software.
• Collaborates on the development, implementation, and delivery of faculty professional learning opportunities for academic technologies and pedagogical best practices.
• Manages, updates, monitors, and oversees facilitation of courses to ensure faculty successfully earn online teaching certification while maintaining instructional quality and compliance.
• Works closely with Information Technology Services (ITS) on instructional delivery systems, course development software, and support services, providing recommendations as appropriate.
• Participates in the research and implementation of new instructional strategies and emerging technologies for teaching and learning.
• Develops and maintains resources for students and faculty on the use of the LMS and associated academic applications.
• Partners with academic leadership, faculty, and stakeholders to support the College’s online learning initiatives.
• Ensures course materials and instructional technology are fully accessible.
• Assists in maintaining and revising the department’s online learning webpages.
• Coordinates the maintenance and revision of the online student orientation in the LMS.
• Collects and disseminates distance-learning data, including student success rates and NCCCS reports.
• Serves on various college and professional committees.

Requirements

• Bachelor's degree in instructional technology, computer science, or a closely related field.
• Three years of experience in a leadership or supervisory role.
• Three years of experience with online instructional delivery and support.
• Three years of experience in an IT or related discipline supporting Learning Management Systems, such as Blackboard.
• Valid Driver's license and approval required by the College’s liability insurance carrier.

Preferences

• Master's degree in instructional technology, computer science, or a closely related field.
• Five years of experience providing support for Blackboard Learn or a similar Learning Management System.
• Five years of management and/or supervisory experience.
• Online teaching experience.