Manager, District Parts & Service (South Central)

Work Model: Field

Responsibilities

• Regularly communicate with dealers to implement and administer HMA programs, policies, and procedures.
• Monitor and advise dealers and regional management on performance and adherence related to Parts Sales, Inventory Control, Fixed Operations Training, Warranty Administration, Consumer Affairs, and Customer Satisfaction.
• Communicate HMA objectives and work with dealers to ensure progress toward assigned goals.
• Provide technical support to diagnose vehicle operating issues, verify warranty repair procedures, and address customer concerns.
• Submit written reports and monitor dealer compliance with the HMA dealer agreement.
• Recommend operational improvements to enhance customer satisfaction, retention, market penetration, and parts and service profitability.
• Ensure consistent dealer attendance and participation in regional and satellite training programs.
• Implement customer satisfaction processes and manage customer complaint resolution within the assigned district.
• Meet with customers as required to resolve concerns.
• Maximize parts and accessory sales within the assigned district.
• Administer HMA goodwill funds to improve customer satisfaction and increase repurchase intent.
• Represent Hyundai Motor America in Better Business Bureau and State Lemon Law cases; assist corporate attorneys as needed.
• Identify Parts and Service department deficiencies and recommend corrective actions.
• Analyze technical concerns and authorize warranty and goodwill repairs in accordance with HMA policies.
• Approve discretionary goodwill‑related parts expenses.
• Evaluate customer disputes and approve appropriate financial assistance in Hyundai’s best interest.
• Complete special projects and assignments as required.
• Extensive overnight travel required.

Requirements

• High school graduate (minimum).
• Bachelor’s degree preferred; Master’s degree a plus.
• Six or more years of experience, including at least three years of directly related wholesale experience in automotive; retail experience a plus.
• Industry knowledge of automotive retail and a sound understanding of dealership sales, service, parts operations, and financial services.
• Strong written and oral communication skills.
• Competent PC user; proficient with Windows‑based software applications including Microsoft Excel, Word, and PowerPoint.
• Problem‑solving ability using qualitative and quantitative analytical skills to develop and test solutions.
• Customer service orientation – ability to understand needs, develop solutions, and seek involvement opportunities.
• Business and financial literacy – understanding of key financial indicators and ability to assess impact of actions.
• Organizational and planning skills – manage multiple projects, documentation, prioritization, tracking, and follow‑through.
• Negotiation and problem‑resolution skills – build relationships, demonstrate integrity, negotiate resolutions, and handle impromptu situations.
• Ability to maintain performance stability under pressure, react well to emergencies, and remain composed in adverse situations.
• Performance‑ and results‑focused – drive urgency, persist despite obstacles, set high standards, and pursue aggressive goals.

Pay

Compensation Range: $80,000‑$120,000 annual base salary

Benefits

• Monthly Hyundai/Genesis vehicle lease allowance (including insurance and maintenance).
• Holiday Pay – company shuts down with pay between Christmas and New Year’s.
• Vacation and sick time off.
• Healthcare insurance (medical, dental, and vision).
• 401(k) company match.
• Additional 401(k) Employer Enhanced Contribution program – eligible after one year of employment.
• Basic life insurance, short‑ and long‑term disability.
• Mental health, wellbeing, and employee assistance program.
• Health advocate to coordinate care, assist with claims and billing, and help understand Hyundai benefits.

Physical Requirements

Normal office duties.