District Service Parts Manager

About the role

Serve as the primary point of contact for Toyota/Lexus dealers within the assigned district for all Customer Service activities and communications. Drive sales of genuine Toyota parts and accessories by supporting dealers in maintaining optimal inventory levels and ensuring consistent parts availability. Advise dealership management on inventory strategies based on demand trends to improve availability and minimize excess stock and carrying costs. Promote and support Toyota/Lexus service and parts policies, procedures, and standards to ensure consistent execution across dealers. Assist in planning and executing parts and service marketing initiatives to increase dealer participation, customer engagement, and sales. Document all dealer interactions and visits using official tools to ensure accurate recordkeeping, reporting compliance, and follow-up. Analyze dealer performance using Parts & Service KPIs and provide actionable feedback to drive improvements and corrective actions. Support implementation of Value Chain programs (e.g., Smart Path for Service, Tips+, TXM, Certified Collision Center) to enhance dealer capabilities and performance. Conduct quarterly dealer evaluations, lead improvement initiatives, and monitor results to ensure sustained operational effectiveness. Manage warranty processes (authorizations, audits, parts scrapping) to ensure policy compliance, reduce risk, and enable timely resolution.

Responsibilities

• Serve as the primary point of contact for Toyota/Lexus dealers within the assigned district for all Customer Service activities and communications.
• Drive sales of genuine Toyota parts and accessories by supporting dealers in maintaining optimal inventory levels and ensuring consistent parts availability.
• Advise dealership management on inventory strategies based on demand trends to improve availability and minimize excess stock and carrying costs.
• Promote and support Toyota/Lexus service and parts policies, procedures, and standards to ensure consistent execution across dealers.
• Aid in planning and executing parts and service marketing initiatives to increase dealer participation, customer engagement, and sales.
• Document all dealer interactions and visits using official tools to ensure accurate recordkeeping, reporting compliance, and follow-up.
• Analyze dealer performance using Parts & Service KPIs and provide actionable feedback to drive improvements and corrective actions.
• Support implementation of Value Chain programs (e.g., Smart Path for Service, Tips+, TXM, Certified Collision Center) to enhance dealer capabilities and performance.
• Conduct quarterly dealer evaluations, lead improvement initiatives, and monitor results to ensure sustained operational effectiveness.
• Manage warranty processes (authorizations, audits, parts scrapping) to ensure policy compliance, reduce risk, and enable timely resolution.

Requirements

• Education: Bachelor's Degree in Business Administration or a related field.
• Experience: Minimum of five (5) years of relevant professional experience. At least two (2) years of dealership, automotive retail, or related industry experience.

Qualifications

• Excellent communication, organizational, and interpersonal skills.
• Working knowledge of Microsoft Office applications (Word, Excel, PowerPoint, etc.) and business analytics tools.
• Effective negotiation and presentation skills.
• Strong problem solving, project management, and action planning skills.
• Financial and sales planning & forecasting.
• Strong team player, highly adaptable, self-initiative, willing to learn and share knowledge.
• Consulting and process improvement methodologies.

Skills

• Excellent communication, organizational, and interpersonal skills.
• Working knowledge of Microsoft Office applications (Word, Excel, PowerPoint, etc.) and business analytics tools.
• Effective negotiation and presentation skills.
• Strong problem solving, project management, and action planning skills.
• Financial and sales planning & forecasting.
• Strong team player, highly adaptable, self-initiative, willing to learn and share knowledge.
• Consulting and process improvement methodologies.

Benefits

Toyota de Puerto Rico is an Equal Opportunity Employer and values diversity in the workplace.

Pay

Details TBD.

Schedule

Details TBD.

Benefits

Details TBD.

Toyota de Puerto Rico is an Equal Opportunity Employer and values diversity in the workplace.

Belonging at Toyota Our success begins and ends with our people. We embrace all perspectives and value unique human experiences. Respect for all is our North Star. Toyota is proud to have 10+ different Business Partnering Groups across 100 different North American chapter locations that support team members’ efforts to dream, do and grow without questioning that they belong. Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law. Have a question, need assistance with your application or do you require any special accommodations? Please send an email to talent.acquisition@toyota.com.