District Parts & Service Manager II

About the role

Fully remote position.

The organization operates within the construction, agriculture, landscaping, and grounds maintenance equipment industry. It addresses the challenge of delivering reliable equipment and services to support stronger businesses and communities. As part of a global group employing over 43,000 people across 38 countries, the company provides products and solutions with a significant international footprint and a commitment to empowering its clients.

The District Parts & Service Manager II is responsible for driving dealer success and operational excellence across the Northeast U.S. and part of Canada. This role partners with dealerships to evaluate performance, identify opportunities, and lead improvements that enhance service quality and business outcomes. Acting as a strategic advisor, the position uses data and insights to guide decision-making, promote alignment, and foster collaboration, ultimately strengthening dealer operations and customer experiences.

Responsibilities

• Understand market potential, customer demographics, and competition within the assigned district.
• Collaborate with dealerships to ensure quality operations and customer satisfaction.
• Build and maintain relationships within dealer organizations to meet shared objectives.
• Manage daily activities, plans, goals, and financial resources.
• Communicate dealer and customer needs to relevant departments.
• Support development of district and individual dealer business strategies.
• Drive parts sales and effective stocking to meet annual targets through dealer engagement.
• Promote parts and service programs and ensure dealership awareness of company policies.
• Advise dealership staff on service and maintenance practices.
• Assist new dealerships in establishing parts/service departments and evaluate capabilities.
• Support dealer termination processes if necessary.
• Conduct regular dealer performance reviews and action plan meetings.
• Facilitate creation and execution of dealer action plans to ensure compliance and improvements.
• Engage with dealers and dissatisfied customers to resolve complaints effectively.
• Provide technical resources for challenging situations.

Requirements

• Preferred bachelor’s degree or equivalent education with extensive relevant experience.
• 5-7 years in parts and service management, operations, or customer support in related industries.
• Strong verbal and written communication skills with relationship-building and networking abilities.
• Negotiation and conflict resolution experience.
• Understanding of mechanical principles and troubleshooting skills.
• Ability to use performance data to drive accountability and operational improvements.
• Positive, proactive attitude with problem-solving capabilities.
• Experience leading meetings and presenting ideas clearly.
• Ability to mentor and coach team members.
• Willingness to travel 50-75% within the district, valid driver’s license, and clean driving record.