Manager, District Parts & Service

About the role

The District Parts & Service Manager serves as the liaison between Hyundai Motor America and the Hyundai dealerships. They are responsible for improving dealer performance in areas such as vehicle sales, customer retention, and profitability. This role involves analyzing dealer parts and service operations, identifying deficiencies, and recommending corrective actions to ensure dealers provide a strong Hyundai brand image while enhancing profitability.

Responsibilities

• Regularly contact dealers to communicate, implement, and administer HMA programs, policies, and procedures.
• Maintain close monitoring and advice to dealers regarding their performance and adherence to policies and procedures in areas like Parts Sales, Parts Inventory Control, Fixed Operations Training, Warranty Administration, Consumer Affairs, Customer Satisfaction, etc.
• Provide technical support to verify vehicle operating issues, warranty repair procedures, and customer concerns.
• Offer feedback to HMA in written reports.
• Monitor dealer performance with respect to the HMA dealer agreement.
• Make recommendations on operational improvements to dealers to enhance customer satisfaction, customer retention, operational effectiveness, market penetration, and dealer parts and service profitability.
• Ensure consistent training attendance and participation at regional and satellite training classes.
• Work with dealers to improve Customer Satisfaction and manage the resolution of customer complaints within an assigned district.
• Meet with customers as required to resolve concerns.
• Maximize Parts & Accessory Sales in assigned district.
• Administer HMA Goodwill funds to improve Customer Satisfaction and increase re-purchase intent.
• Represent Hyundai Motor America in Better Business Bureau, State Lemon Law cases; assist corporate attorneys in developing the company's case and position.
• Handle special projects and assignments.
• Identify and address areas of deficiency in the Parts and Service departments and make reasonable suggestions for corrective action.
• Analyze technical concerns as needed and authorize repairs within Hyundai policies and procedures for both warranty and goodwill expenses.
• Evaluate situations involving customer disputes/concerns and approve the appropriate level of financial assistance to resolve the concern in the best interest of both the customer and Hyundai Motor America.

Requirements

• A high school diploma.
• A bachelor’s degree preferred.
• A master’s degree is a plus.
• At least five to seven years of experience, with at least three years of directly related wholesale experience in automotive.
• Retail experience is a plus.

Qualifications

• Industry Knowledge – Automotive Retail.
• Strong written and oral communication skills, competent PC user, proficient in using Windows-based software applications including Microsoft Excel, Word, PowerPoint.
• Problem Solving: Uses qualitative and quantitative analytical skills to solve difficult problems; suggests and tests well-reasoned solutions.
• Customer Service Skills: Seeks to understand customer needs and expectations; understands the customer’s position, develops and implements solutions to meet the customer needs; looks for opportunities to become involved.
• Business and Financial Literacy: Demonstrates sound fundamental understanding of business concepts that impact the success and profitability of the organization; understands the implications of key financial indicators; uses financial information to assess the impact or viability of alternative actions.
• Organizational/Planning Skills: Able to apply the methods used to control multiple projects including documentation, prioritizing, tracking, follow-up and follow-through.
• Negotiation/Problem Resolution Skills: Builds relationships; demonstrates integrity and trustworthiness; brings conflicts and disagreements into the open and effectively negotiates a resolution; is persuasive and thinks well in impromptu situations. Maintains stability of performance under pressure; reacts well to emergencies; maintains positive composure and confidence in adverse situations.
• Performance/Results Focused: Drives for results and success; conveys a sense of urgency and drives issues to closure; persists despite obstacles; tracks and prioritizes work; sets high standards of performance; pursues aggressive goals and works hard to achieve them; maintains stability of performance under pressure.

Benefits

• Monthly Hyundai/Genesis vehicle lease allowance (including insurance and maintenance).
• Holiday Pay - the company shuts down with pay between Christmas and New Years.
• Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts.
• 401(k) retirement plan with Employer Match.
• Additional 401(K) Employer Enhanced Contribution program – eligible after 1 year of employment, in addition to the regular employer matching contribution.
• Employer-paid basic life and disability coverage, including Paid-Family Leave.
• Mental health, wellbeing, and employee assistance program.
• Health advocate (support).
• Education Reimbursement program: Up to $5,250 per year for employees seeking higher education degrees.
• External Training and Development Programs.

Pay

$69,300.00 - $99,000.00 annual base salary.

Schedule

Extensive overnight travel required.