Manager, Services

About Our Client:The organization operates in the Apple device management industry, addressing the challenge of enabling efficient Apple ecosystem management for enterprise IT environments. It supports a large and growing customer base, with over 60,000 clients globally, providing solutions that allow these organizations to effectively manage Apple devices and improve operational outcomes. About the Opportunity:The MANAGER, SERVICES leads a regional Professional Services team, focusing on delivering exceptional customer results and developing team capabilities. This role balances managing daily service delivery with strategic initiatives to expand service reach and revenue. The manager collaborates across departments to align goals and improve the client experience, playing a critical role in both team growth and customer satisfaction. Responsibilities:Lead and coach engineers to enhance technical and consulting skillsGuide team members through career development and support an optimal work environmentSet priorities with senior leadership to align team goals with organizational objectivesManage the entire talent lifecycle, from recruiting to ongoing developmentCollaborate with Sales, Customer Success, and other stakeholders to grow Professional Services revenue regionallyEnsure consistent delivery of high-quality customer engagements and track key performance indicatorsCoordinate with multiple internal teams to align priorities and share knowledgeMaintain technical expertise on products and integration strategies to advise the team and influence service offeringsManage escalations to resolve delivery issues promptly and prevent recurrenceParticipate in special projects supporting services and organizational success Requirements:Minimum 5 years' experience in Professional Services or related industryAt least 3 years of people management experience with proven success in developing high-performing teamsMinimum 2 years managing Professional Services teams within a SaaS environmentStrong leadership skills with ability to build trust and foster productive cultureExcellent communication skills across multiple formats and audiencesCustomer-focused problem-solving abilities with proactive issue preventionOrganized, proactive, and capable of managing competing priorities effectivelyCollaborative and self-motivated, thriving in results-driven settingsExperience with the Apple ecosystem and Jamf products preferredBachelor's degree or equivalent combination of education and experience Pay Range and Compensation Package:The pay range and compensation package for this role will be determined based on the candidate's experience, skills, and other relevant factors. Benefits & Perks:Medical insuranceVision insuranceDental insurance401(k) planPaid maternity leavePaid paternity leave Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note:RemoteHunter is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.