Manager, Digital Quality Assurance

Job Summary The Manager, Digital Quality Assurance is responsible for leading quality assurance activities across GBU Financial Life's digital applications, member portal, websites, integrations, and customer facing technology solutions. This role establishes testing strategies, quality standards, and best practices to ensure digital products are reliable, secure, accessible, and aligned with business requirements. The Manager, Digital Quality Assurance partners closely with Business Systems Analysts, Developers, Product Owners, Project Managers, and business stakeholders throughout the software development lifecycle. This individual provides QA leadership, oversees testing activities, drives continuous improvement efforts, and helps expand test automation capabilities to support GBU's digital transformation initiatives. This position may provide leadership and guidance to QA resources and serves as a key advocate for quality across the Digital organization. DUTIES AND RESPONSIBILITIESQuality Assurance Leadership: Lead quality assurance efforts across digital applications, websites, member portals, APIs, integrations, and related technology solutions. Develop and maintain test strategies, test plans, test cases, and testing standards. Establish QA best practices, processes, and documentation standards. Determine testing approaches based on business requirements, complexity, and risk. Monitor and report quality metrics, testing progress, and release readiness. Promote a culture of quality, accountability, and continuous improvement. Testing and Quality Assurance: Plan, coordinate, and execute functional, regression, integration, system exploratory, and user acceptance testing activities. Validate digital solutions across supported browsers, devices, and environments. Verify data movement and integrations between digital platforms and internal systems. Support testing of new functionality, enhancements, upgrades, and production fixes. Validate customer facing applications and member portals for accessibility compliance, including ADA and WCAG standards. Requirements and Business Partnership: Partner with Business Systems Analysts and stakeholders to understand requirements and develop effective testing scenarios. Participate in requirements and design reviews to identify quality risks early in the development process. Ensure requirements are testable and acceptance criteria are clearly defined. Support User Acceptance Testing (UAT) planning, execution, and issue resolution. Provide QA input during project planning, estimation, prioritization, and release discussions. Defect Management and Release Quality: Identify, document, prioritize, and track defects throughout the testing lifecycle. Work closely with development teams to troubleshoot issues and validate resolutions. Perform defect retesting and regression testing following application changes. Monitor defect trends and recommend process improvements. Provide quality assessments and recommendations regarding production releases. Automation and Continuous Improvement: Identify opportunities to improve testing efficiency through automation and reusable testing assets. Partner with development teams to expand automated testing capabilities. Evaluate and recommend testing tools, processes, and methodologies that improve quality and efficiency. Continuously improve QA processes based on metrics, lessons learned, and industry best practices. Leadership and Collaboration: Provide mentorship, guidance, and support to QA analysts, project teams, and business testers. Coordinate testing efforts across multiple projects and initiatives. Build strong relationships with stakeholders and technology partners. Serve as a subject matter expert for digital quality assurance and testing practices. Risk Management and Compliance: Ensure testing activities appropriately address security, privacy, accessibility, and data integrity requirements. Support testing related to regulatory and compliance requirements when applicable. Adhere to and support GBU's Enterprise Risk Management Framework and organizational policies. Properly Adheres to Company Risk Management Principles: Adhering and supporting GBU’s Enterprise Risk Management Framework Understanding and complying with applicable laws, regulations, policies and procedures; completing all required training; executing and monitoring controls effectively (as applicable); appropriately identifying, assessing, escalating and remediating risks, potential issues and control failures (as applicable); and reporting compliance or regulatory concerns to management Understanding and conducting oneself in accordance with the Employee Handbook and preserving GBU’s brand and reputation QUALIFICATIONS Bachelor's degree in Information Technology, Computer Science, Business, or a related field; equivalent experience may be considered. 5 to 7 years of experience in software quality assurance, software testing, or a related technology discipline. Experience testing web based and customer facing digital applications. Experience developing test plans, test cases, test scenarios, and testing documentation. Experience with defect management and issue tracking processes. Experience working in Agile, Scrum, Waterfall, or hybrid development environments. Experience performing accessibility testing, including ADA compliance and WCAG standards. Strong analytical, problem solving, organizational, and communication skills. Ability to effectively collaborate with technical and non technical stakeholders. Experience in financial services, insurance, life insurance, annuities, or other regulated industries. Experience testing customer portals, self service applications, and digital platforms. Experience with API and integration testing. Experience with automated testing tools such as Playwright, Selenium, Cypress, or similar frameworks. Experience with SQL and database testing. Experience with Jira, Azure DevOps, Postman, or similar QA tools. Experience with CI/CD and DevOps practices. OUR BENEFITS Medical, Dental Vision Company paid HRA 401(k) + match Pension Plan Long Term and Short Term Disability Life Insurance and ADD PTO and VTO (Volunteer Time Off)