Manager of Quality Assurance - digital applications

About the role

The Manager, Digital Quality Assurance is responsible for leading quality assurance activities across Financial Life's digital applications, member portal, websites, integrations, and customer-facing technology solutions. This role establishes testing strategies, quality standards, and best practices to ensure digital products are reliable, secure, accessible, and aligned with business requirements.

Responsibilities

• Lead quality assurance efforts across digital applications, websites, member portals, APIs, integrations, and related technology solutions.
• Develop and maintain test strategies, test plans, test cases, and testing standards.
• Establish QA best practices, processes, and documentation standards.
• Determine testing approaches based on business requirements, complexity, and risk.
• Monitor and report quality metrics, testing progress, and release readiness.
• Promote a culture of quality, accountability, and continuous improvement.
• Coordinate, and execute functional, regression, integration, system, exploratory, and user acceptance testing activities.
• Validate digital solutions across supported browsers, devices, and environments.
• Verify data movement and integrations between digital platforms and internal systems.
• Support testing of new functionality, enhancements, upgrades, and production fixes.
• Validate customer-facing applications and member portals for accessibility compliance, including ADA and WCAG standards.
• Partner with Business Systems Analysts and stakeholders to understand requirements and develop effective testing scenarios.
• Participate in requirements and design reviews to identify quality risks early in the development process.
• Ensure requirements are testable and acceptance criteria are clearly defined.
• Support User Acceptance Testing (UAT) planning, execution, and issue resolution.
• Provide QA input during project planning, estimation, prioritization, and release discussions.
• Identify, document, prioritize, and track defects throughout the testing lifecycle.
• Work closely with development teams to troubleshoot issues and validate resolutions.
• Perform defect retesting and regression testing following application changes.
• Monitor defect trends and recommend process improvements.
• Provide quality assessments and recommendations regarding production releases.
• Identify opportunities to improve testing efficiency through automation and reusable testing assets.
• Partner with development teams to expand automated testing capabilities.
• Evaluate and recommend testing tools, processes, and methodologies that improve quality and efficiency.
• Continuously improve QA processes based on metrics, lessons learned, and industry best practices.
• Mentor, guide, and support QA analysts, project teams, and business testers.
• Cook up coordination of testing efforts across multiple projects and initiatives.
• Build strong relationships with stakeholders and technology partners.
• Serve as a subject matter expert for digital quality assurance and testing practices.
• Ensure testing activities appropriately address security, privacy, accessibility, and data integrity requirements.
• Support testing related to regulatory and compliance requirements when applicable.
• Adhere to and support Enterprise Risk Management Framework and organizational policies.

Requirements

• Bachelor's degree in Information Technology, Computer Science, Business, or a related field; equivalent experience may be considered.
• 5-7 years of experience in software quality assurance, software testing, or a related technology discipline.
• Experience testing web-based and customer-facing digital applications.
• Experience developing test plans, test cases, test scenarios, and testing documentation.
• Experience with defect management and issue tracking processes.
• Experience working in Agile, Scrum, Waterfall, or hybrid development environments.
• Experience performing accessibility testing, including ADA compliance and WCAG standards.
• Strong analytical, problem-solving, organizational, and communication skills.
• Ability to effectively collaborate with technical and non-technical stakeholders.

Skills

• Strong analytical, problem-solving, organizational, and communication skills.
• Ability to effectively collaborate with technical and non-technical stakeholders.
• Experience testing web-based and customer-facing digital applications.
• Experience developing test plans, test cases, test scenarios, and testing documentation.
• Experience with defect management and issue tracking processes.
• Experience working in Agile, Scrum, Waterfall, or hybrid development environments.
• Experience performing accessibility testing, including ADA compliance and WCAG standards.
• Experience with API and integration testing.
• Experience with automated testing tools such as Playwright, Selenium, Cypress, or similar frameworks.
• Experience with SQL and database testing.
• Experience with Jira, Azure DevOps, Postman, or similar QA tools.
• Experience with CI/CD and DevOps practices.

Benefits

Not specified.

Pay

A reasonable estimate of the Base Salary for this role is $140,000 - $145,000 per year.

Schedule

Hybrid position in Pittsburgh, PA.