Manager, Software Quality Assurance

A full-time Manager, Software Quality Assurance position located in Provo, Utah (84604).

About Us

Aptive Intelligent Pest Control™ is redefining the industry with a smarter, more proactive approach to pest control. By analyzing millions of pest data points across neighborhoods, pest activity, and weather patterns, Aptive tailors treatment plans to help homeowners stay one step ahead. Our culture is built on accountability, discipline, and high integrity—we work hard and have fun doing it. Aptive has been recognized for both its impact and workplace culture, including Inc. Magazine’s Best in Business and Best of State, Glassdoor’s Top 100 U.S. Workplaces, and Entrepreneur Magazine’s Best Companies in America.

Responsibilities

• Develop, implement, maintain, and continuously improve quality assurance strategies, standards, processes, and procedures across the software development lifecycle
• Establish appropriate quality gates and release entry and exit criteria based on organizational, technical, and business requirements
• Define and implement risk-based testing approaches considering factors such as system complexity, customer impact, release scope, business requirements, and technical risk
• Promote quality throughout the software development lifecycle through practices including shift-left testing, defect prevention, early validation, and continuous improvement
• Identify and implement opportunities to improve the effectiveness, reliability, scalability, and efficiency of software testing and quality assurance practices
• Develop, maintain, and continuously improve automated testing capabilities, including unit, integration, regression, and end-to-end testing, and integrate appropriate automated testing into CI/CD processes
• Partner with Engineering to increase appropriate automated test coverage, improve testing feedback cycles, and monitor the effectiveness and reliability of automated testing
• Evaluate and recommend QA tools, frameworks, technologies, and testing approaches based on organizational and technical requirements
• Lead, coach, develop, and manage QA team members, including establishing performance expectations and goals, conducting regular performance discussions, participating in formal performance-management processes, and identifying opportunities for employee development
• Identify team skill and capability needs and provide appropriate coaching, training, development, and other support consistent with organizational priorities
• Participate in workforce planning, interviewing, candidate selection, and hiring activities in accordance with company policies and applicable law, and foster a collaborative, accountable, and continuous-improvement-oriented team environment
• Plan and coordinate testing activities associated with software releases and evaluate test results, unresolved defects, system risks, and other relevant factors to provide release-readiness recommendations
• Coordinate QA activities during post-deployment and hypercare periods, including validation of defect fixes and appropriate regression testing following production issues
• Identify and escalate material software quality, release, or stability risks to appropriate Engineering leadership and stakeholders
• Partner with Engineering Managers, Product Managers, Software Engineers, and other stakeholders to establish acceptance criteria, quality expectations, and appropriate testing approaches based on business and technical risk
• Identify and communicate ambiguities, gaps, risks, and testability concerns within product, business, and technical requirements
• Support effective defect identification, triage, prioritization, resolution, validation, and communication in collaboration with appropriate stakeholders
• Influence and improve quality practices across teams through collaboration, technical expertise, coaching, and data-driven recommendations
• Establish, monitor, analyze, and report meaningful software-quality measures, which may include defect escape rate, automated and overall test coverage, testing cycle time, defect trends, and mean time to detect
• Analyze quality data and trends to identify areas of quality or operational risk, inform testing priorities, and support continuous-improvement initiatives
• Communicate software-quality performance, significant risks, release readiness, and improvement opportunities to Engineering leadership and other appropriate stakeholders
• Perform other related duties as assigned

Requirements

• Bachelor's degree in Computer Science, Engineering, Information Systems, or equivalent practical experience
• 6+ years in software quality assurance, including 2+ years leading or managing a QA team or function
• Demonstrated experience standing up or maturing QA practices and test automation in a modern software environment
• Strong knowledge of software QA methodologies, including manual, automated, functional, regression, integration, and end-to-end testing
• Experience with test automation frameworks, CI/CD integration, and modern web/mobile application testing
• Strong understanding of the SDLC, Agile delivery practices, quality gates, acceptance criteria, and release readiness
• Ability to develop risk-based testing strategies, identify root causes, and prioritize quality issues based on business and technical impact
• Experience defining and using quality metrics, defect-tracking tools, and test-management systems
• Strong leadership and team-development skills, including the ability to establish QA standards and mature testing practices
• Effective written and verbal communication skills with the ability to collaborate with and influence Engineering, Product, and other cross-functional stakeholders
• Ability to exercise sound judgment, manage competing priorities, and operate effectively in a changing software-development environment

Benefits

• Annual bonus
• Group Health, Dental, and Vision plans
• Pet insurance, Life insurance, and EAP benefits
• 401K with employer match up to 4%
• Paid holidays and paid time off
• Opportunity for advancement
• Upbeat and exciting company culture