Manager, Digital Insights and Technology

About the role

The ideal candidate for this role will have 5+ years of professional experience in Luxury eCommerce/Digital; a Master's degree (MBA, Data Analytics, or related) is preferred. You will have a proven track record in insights or data analysis roles, preferably within e-commerce or online marketplaces.

Responsibilities

• Partner with business leaders to understand their questions and translate them into analytical requirements
• Extract, clean, and analyze large datasets using SQL and Python
• Build and maintain dashboards and reports in Power BI, Google Looker, or Qlik Sense that provide real-time visibility into business performance
• Proactively identify trends, risks, and opportunities delivering insights before stakeholders ask for them
• Reduce ad-hoc data requests by creating self-service reporting solutions
• Leverage AI tools (e.g., generative AI, Copilot, or embedded AI features in BI platforms) to accelerate data analysis, automate repetitive tasks, and generate first-pass insights
• Use AI to summarize complex datasets, identify patterns, and suggest hypotheses for deeper investigation
• Partner with the Senior Manager to pilot new AI capabilities (e.g., Ambition AI, SharePoint Agents) that enhance team productivity and insight generation
• Ensure AI-generated insights are validated, accurate, and aligned with business context
• Build and maintain simple ETL processes to extract data from source systems
• Perform data transformation and cleansing to ensure accuracy and consistency
• Work with the Senior Manager to define data models that support reporting needs
• Serve as the primary data partner to other online retail teams (CRC, Operations, Web Experience and CRM)
• Translate complex data into clear, compelling narratives and recommendations for non-technical audiences
• Present findings to mid-level and senior leadership with confidence and clarity
• Regularly track and monitor online retail performance, web traffic and contact center traffic, providing insights on trends and actionable improvements to KPIs
• Work with Van Cleef & Arpels HQ and Richemont partners to maintain established data governance policies and procedures and to understand the entire data lifecycle
• Support ad hoc data and AI-related projects

Requirements

• 5+ years of professional experience in Luxury eCommerce/Digital
• Proven track record in insights or data analysis roles, preferably within e-commerce or online marketplaces
• Master's degree (MBA, Data Analytics, or related) preferred
• Strong experience building dashboards and reports using BI tools (Power BI, Looker, Qlik Sense, or Tableau)
• Strong proficiency in SQL for data extraction, transformation, and manipulation
• Working knowledge of Python or R for statistical analysis and data processing
• Experience with light ETL work extracting, transforming, and loading data from multiple sources
• Experience using AI tools for analytics, automation, or insight generation (e.g., generative AI, Copilot, or AI features within BI platforms)
• Strategic mindset with the ability to connect data insights to broader business strategies and make recommendations that drive meaningful outcomes
• Experience working with sales, operations, customer data, retail, logistics, or contact center data is a plus

Benefits

• Employee wellbeing is a top priority at Richemont
• Comprehensive benefits program including medical, dental, and vision programs
• Health savings and flexible spending accounts available
• Income protection solutions including life insurance, disability benefits, and 401(k) with employer match
• Paid time off, wellness reimbursement benefit, and access to the employee assistance program
• Volunteer days off to support local community initiatives