Manager, Digital Insights & Analytics

About the role

This role leads a team of UXR and analytics professionals who deliver quantitative and qualitative insights to improve ecommerce performance, customer experience, and conversion outcomes. It manages the development and delivery of analysis, reporting, and data-driven recommendations using statistical and data science techniques. The role emphasizes cultivating a culture of analytical rigor, continuous improvement, and effective storytelling that helps teams make better decisions.

Responsibilities

• Lead the delivery of ecommerce analytics, reporting, dashboards, and self-service views that monitor customer behavior, funnel performance, conversion rate, and other key ecommerce KPIs.
• Lead, coach, and develop a team across UXR and analytics; serve as a hands-on player-coach to improve analytical rigor, research quality, prioritization, and storytelling.
• Own the measurement and reporting strategy for the conversion rate optimization program, including post-test analysis, readout quality, interpretation of results, and actionable recommendations.
• Collaborate with cross-functional teams to provide insights, analysis, and recommendations that optimize digital experiences and improve business outcomes.
• Also responsible for other duties/projects as assigned by business management as needed.

Requirements

• Bachelor's Degree plus 3 years of related work experience OR advanced degree with 1 year of related work experience OR combination of education and experience deemed equivalent (Required)
• Acceptable areas of study include Data Analysis, Data Science, Decision Science or related field (Preferred)
• 4-7 years Solving analytical problems using quantitative approaches, Reporting & analyzing performance & data visualization (Tableau, Power BI, etc.)
• 4-7 years of experience in advanced analytics, which includes SQL analysis of complex datasets, competitive analysis, quantitative analysis & research (Preferred)
• 4-7 years of experience supporting ecommerce, digital product, marketing analytics, CRO, and/or customer behavior analysis. 2+ years of experience managing a team of analytics or finance professionals (Preferred)
• Telecommunication experience (Preferred)

Qualifications

• A/B Testing Methodology (Required)
• Advanced Analytics ( Required)
• Analytical Thinking (Required)
• Business Acumen (Required)
• Coaching (Required)
• Digital Analytics : Experience using platforms such as Amplitude, ContentSquare, Adobe Analytics or similar tools (Required)
• Dashboard Development (Required)
• Data Analysis (Required)
• Data Storytelling (Required)
• Executive Presence (Required)
• Financial Modeling (Required)
• People Management (Required)
• Project Management (Required)
• Stakeholder Management (Required)
• Strategic Thinking (Required)

Skills and Abilities

• A/B Testing Methodology & Analysis (Required)
• Advanced Analytics ( Required)
• Analytical Thinking (Required)
• Business Acumen (Required)
• Coaching (Required)
• Digital Analytics : Experience using platforms such as Amplitude, ContentSquare, Adobe Analytics or similar tools (Required)
• Dashboard Development (Required)
• Data Analysis (Required)
• Data Storytelling (Required)
• Executive Presence (Required)
• Financial Modeling (Required)
• People Management (Required)
• Project Management (Required)
• Stakeholder Management (Required)
• Strategic Thinking (Required)

Benefits

T-Mobile offers a comprehensive benefits package that includes medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays, paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. Additionally, eligible employees can receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs!

Pay

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

Schedule

No

Pay Range

$99,700 - $179,800

Corporate Bonus Target

15%