Manager, Digital Insights & Analytics

About the role

This role leads a team of UXR and analytics professionals who deliver quantitative and qualitative insights to improve ecommerce performance, customer experience, and conversion outcomes. It manages the development and delivery of analysis, reporting, and data-driven recommendations using statistical and data science techniques. The role emphasizes cultivating a culture of analytical rigor, continuous improvement, and effective storytelling that helps teams make better decisions. Success is measured by the quality and impact of insights provided, timely resource allocation, and the ability to influence cross-functional leadership and commercial strategy. The work directly supports business leaders in optimizing customer experiences and advancing organizational goals through data-informed strategies.

Responsibilities

• Lead the delivery of ecommerce analytics, reporting, dashboards, and self-service views that monitor customer behavior, funnel performance, conversion rate, and other key ecommerce KPIs.
• Lead, coach, and develop a team across UXR and analytics; serve as a hands-on player-coach to improve analytical rigor, research quality, prioritization, and storytelling.
• Own the measurement and reporting strategy for the conversion rate optimization program, including post-test analysis, readout quality, interpretation of results, and actionable recommendations.
• Collaborate with cross-functional teams to provide insights, analysis, and recommendations that optimize digital experiences and improve business outcomes.

Requirements

Education and Work Experience: - Bachelor's Degree plus 3 years of related work experience OR advanced degree with 1 year of related work experience OR combination of education and experience deemed equivalent (Required) - Acceptable areas of study include Data Analysis, Data Science, Decision Science or related field (Preferred) - 4-7 years Solving analytical problems using quantitative approaches, Reporting & analyzing performance & data visualization (Tableau, Power BI, etc.) - 4-7 years of experience in advanced analytics, which includes SQL analysis of complex datasets, competitive analysis, quantitative analysis & research (Preferred) - 4-7 years of experience supporting ecommerce, digital product, marketing analytics, CRO, and/or customer behavior analysis. - 2+ years of experience managing a team of analytics or finance professionals (Preferred) - Telecommunication experience (Preferred)

Qualifications

• A/B Testing Methodology & Analysis (Required)
• Advanced Analytics (Required)
• Analytical Thinking (Required)
• Business Acumen (Required)
• Coaching (Required)
• Digital Analytics : Experience using platforms such as Amplitude, ContentSquare, Adobe Analytics or similar tools (Required)
• Dashboard Development (Required)
• Data Analysis (Required)
• Data Storytelling (Required)
• Executive Presence (Required)
• Financial Modeling (Required)
• People Management (Required)
• Project Management (Required)
• Stakeholder Management (Required)
• Strategic Thinking (Required)

Skills

• At least 18 years of age
• Legally authorized to work in the United States

Benefits

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

T-Mobile maintains a drug-free workplace.