Manager - Digital Experience & Workflow Platforms

About the role

The IT Development Manager – Digital Experience & Workflow Platforms is responsible for leading the design, development, implementation, and support of customer, agent, employee, and workflow-based technology solutions. This role manages a team of software engineers, technical leads, business analysts, and quality assurance professionals responsible for delivering modern digital experiences, workflow automation, and integrated business solutions. The manager provides leadership for strategic platforms including customer and agent portals, workflow and case management solutions, and digital engagement capabilities. The ideal candidate combines strong technical leadership, people management, and solution delivery expertise with experience in digital experience platforms and business process automation technologies. Experience with Guidewire Jutro Digital Platform (JDP), Pega Platform, and insurance industry digital transformation initiatives is highly desirable.

Responsibilities

• Lead, coach, develop, and retain a high-performing team of software engineers, architects, analysts, and technical leads.
• Establish performance objectives, career development plans, and succession strategies for team members.
• Foster a culture of accountability, innovation, collaboration, and continuous improvement.
• Manage team capacity planning, resource allocation, staffing, and budget responsibilities.
• Promote Agile delivery practices and engineering excellence across the team.
• Lead development and support activities for customer, agent, broker, and employee-facing digital platforms.
• Drive the design and delivery of intuitive, scalable, and secure digital experiences.
• Partner with business stakeholders to enhance customer experience and self-service capabilities.
• Lead modernization efforts that improve digital engagement, adoption, and operational efficiency.
• Ensure solutions align with enterprise architecture, cybersecurity, and user experience standards.
• Lead development and optimization of workflow, case management, and business process automation solutions.
• Collaborate with business partners to identify opportunities to streamline manual processes and improve operational effectiveness.
• Oversee the design and implementation of workflow rules, routing