Manager, Digital Experience

Duties

• Manage Joni and Friends websites and platforms
• Manage design/redesign of webpages and day-to-day content updates on Joni and Friends websites, ensuring a modern and accessible human-centered design
• Lead the Digital Experience team in end-to-end management of events across digital platforms, in collaboration with Programs, USM, Data Analytics, and IT
• Optimize the internal web content and event submission processes for the Marketing team
• Maintain the Website Style Guide, adapting web designs and images for new channels, services, and devices to ensure consistency and accessibility
• Manage integration of fundraising, ecommerce, and digital marketing platforms
• Manage the design, creation, and optimization of ministry fundraising and donation pages in GoFundMe Pro or similar platform
• Manage the integration of e-commerce platforms, including WooCommerce, Sage Intacct, and Boomi
• Manage platform integration and digital journey optimization in HubSpot or similar platform
• Design and refine Salesforce Experience Cloud portal content to ensure a seamless experience between digital platforms for volunteers and donors
• Collaborate with internal teams and vendors to update digital content for new protocols, communicating best practices and new opportunities
• Develop and implement strategies to enhance digital constituent journeys, increasing traffic, engagement, and retention
• Lead team in conducting user research to identify and analyze user pain points and behaviors
• Create prototype designs and conduct usability testing to ensure effectiveness
• Collaborate with the Marketing team to continuously measure and optimize design strategies; employ ideation techniques to generate innovative solutions
• Monitor analytics and optimize engagement across platforms
• Lead teams in the development of benchmarks and impact measurement
• Track contributions, sales, and engagement by source and provide analysis to upper management
• Lead teams in A/B testing to increase conversions and revenue
• Communicate results and optimization recommendations to upper management
• Coach and develop the Digital Experience team
• Create development plans to nurture team member strengths and improve skills
• Promote a positive and collaborative team environment within the team and across divisions

Qualifications

• Must possess a vibrant personal relationship with Jesus Christ and agree with the Joni and Friends statement of faith
• Desire to serve in a growing and dynamic Christian service ministry
• 7+ years of website and digital platform management experience required; 4+ years leading a team
• Bachelor’s Degree required
• Skilled in web and digital marketing tools including WordPress, GA4, Salesforce Nonprofit, GoFundMe Pro, HubSpot, Sage Intacct, Boomi, and Asana
• Good interpersonal communication skills both verbal and written and the ability to effectively organize and prioritize a wide range of daily tasks with varied deadlines are necessary
• Must be detail-oriented, committed to accuracy, and team player who is flexible and able to work independently
• Proven leadership skills, including the ability to motivate and manage a team effectively. Experience in leading projects, guiding teams through challenges, and making critical decisions
• Understanding of Christian ministry and specifically Joni and Friends is desirable

Physical Requirements

• This position primarily involves sedentary work in an office setting.
• The employee must be able to sit for extended periods, operate a computer and other standard office equipment, communicate clearly in person and over the phone, and occasionally stand, walk, bend, or reach files and supplies.
• The role may also require occasionally lifting or carrying items up to 20 pounds.
• Work is performed in a professional office setting with occasional movement throughout the facility.
• The environment is typically quiet to moderate in noise level, with standard lighting and temperature conditions.
• Employees are expected to maintain safety and ergonomic awareness while performing all tasks.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Compensation

• This position will be located at our office in Agoura Hills, and we work in the office on Monday, Tuesday, and Thursday. Wednesday and Friday are remote working days.
• The position pays $86,000 - $95,000 per year, and it is an exempt position.