Manager, Digital Community

Audience Engagement and Community Management

• Collaborate with a cross-functional team to develop, implement, and evolve LBBC’s digital community engagement across platforms, with Flourish as the primary hub for connection and engagement.
• Actively moderate and engage in community discussions, share relevant and trusted content, and foster a community environment that is welcoming, supportive, respectful, and inclusive.
• Monitor trending topics and new ideas across various social media platforms, including but not limited to Flourish, Reddit, Facebook, Instagram, and other breast cancer digital communities.

Collaboration, Expertise, and Training

• Serve as the internal subject matter expert on Flourish and Mighty Pro, including monitoring platform features, updates, and capabilities and advising on how they can support engagement, learning, and inclusion.
• Collaborate with Educational Programs, Special Events, and Outreach teams to connect in-person experiences with ongoing digital community, as well as translating online community connections to in-person meet-ups.

Key Qualifications

• Bachelor’s degree in a related field (or equivalent experience)
• 3+ years’ experience moderating large, diverse online communities on Mighty Networks, Discord, Reddit, Slack, or other forum/discussion-based community platforms; cancer or other healthcare-related communities preferred
• Proven experience building and/or growing an online, discussion-based community
• Creativity and a proactive approach to addressing moderation issues and developing engagement opportunities
• Excellent communication, collaboration, and time management skills
• Proficiency in Mighty Networks preferred
• Genuine interest in the healthcare sector, patient advocacy, and/or oncology

Compensation

The salary range begins at $65,000 per year. LBBC offers a comprehensive benefits package including:

• Health, dental, and vision insurance
• 401(k) with annual 4% employer match plus an additional annual discretionary contribution
• Generous paid time off plan
• Flexible work arrangements in a hybrid working environment
• Organization-issued laptop plus cell phone/internet stipend
• Paid parental leave