Community Manager

About the role

This role supports community engagement and growth initiatives while coordinating an existing network of community moderators. The focus is on designing and executing engagement initiatives, driving participation in in-app book communities, coordinating moderators to align campaigns and content with strategy, and acting as a brand presence in select community spaces. This position sits between a Community Coordinator and a Community Growth Manager, with room to grow in scope over time.

Responsibilities

• Ideate and execute community initiatives that drive engagement and retention.
• Grow in-app communities membership and increase participation in book discussions.
• Develop and execute strategies that build anticipation and spark conversations around upcoming stories.
• Test organic growth initiatives (e.g., review drivers, sharing competitions).
• Recruit and activate in-app community super users.
• Monitor engagement metrics and community feedback to refine community strategies.
• Organize virtual events such as author interviews, book club meetings, and reading challenges.
• Coordinate promotion of events and initiatives across CRM, in-app communities, and social channels.
• Align moderators on campaign goals, timelines, and messaging.
• Act as the primary point of contact for community moderators.
• Coordinate content calendars, initiatives, and campaign execution with moderators.
• Manage weekly community push notification creation and scheduling in collaboration with moderators.
• Represent established brand voices (e.g., “Galatea Sophie,” “CandyJar Leah”) in light-touch engagement contexts.
• Build trust and familiarity with community members and be part of the conversation.

Requirements

• 1+ years of experience with customer service or community, and social media.
• Passion for books and an understanding of bookish communities.
• Active membership in multiple online communities.
• Creative, strategic, and analytical approach to crafting compelling initiatives and measuring their impact.
• Strong communication skills, empathy, and cultural sensitivity to connect with a diverse audience and collaborate with cross-functional teams.

About the company

Inkitt is building the Disney of the 21st Century, standing at the forefront of technology and entertainment. Leveraging AI and predictive algorithms, Inkitt discovers unknown stories and turns them into blockbuster hits, producing a new $1M ebook every 4 weeks and selling directly to consumers through its Galatea app. Inkitt has become the 11th most bestseller-generating publisher in the world, boasting a 40x higher hit-rate than traditional publishers. Recently raising a Series C and backed by top VCs such as Khosla, Kleiner Perkins, and NEA Ventures, our expansion into CandyJarTV marks the beginning of our journey to becoming the next-gen entertainment powerhouse.

Ideal candidate traits

• Autonomous—brings solutions instead of problems.
• Data-driven and quick to action.
• Highly motivated and passionate about work.
• Seeking exponential career growth.
• Excited to build a generational AI x Entertainment company.